- Report: #388854
Complaint Review: Best Buy - Champaign Illinois
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Best Buy
2117 Prospect Ave Champaign, 61832 Illinois, U.S.A.
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Best Buy Geek squad Service Order Champaign Illinois
(1) service order my computer was freezes up at startup got it back in 3 week's the had to put a new motherboad in my pc
(2) service order my computer had to be work on the dvd drive stop working and the hdd is giving imminent failore message and was sent out in 3 week.
got a call from best buy to come in pick up my pc. call them told them I be there in 2 day. so I was there that friday to pick up my pc and the told me my pc was still not work. have to be sent out for a (3) was sent back to Kentucky to be work on.
now it going on 2 mouth now in still do not have my pc. it still in kentucky and besy buy have a No Lemon policy. it was to be sent out 3 time befor the give you a new pc and I do have a 3 year service plan.
it ben the from the 9 mouth and now may not get it back intill the 12 mouth and it just siting the in kenucky no one has work on my pc and befor it was sent out the (3) time it was work on by the geek squad in the store.
I do have all the serice order number and I think the geek squad is giveing me the run around and I am still paying on this computer for 18 mouth same as cash
Charles
Danville, Illinois
U.S.A.
(2) service order my computer had to be work on the dvd drive stop working and the hdd is giving imminent failore message and was sent out in 3 week.
got a call from best buy to come in pick up my pc. call them told them I be there in 2 day. so I was there that friday to pick up my pc and the told me my pc was still not work. have to be sent out for a (3) was sent back to Kentucky to be work on.
now it going on 2 mouth now in still do not have my pc. it still in kentucky and besy buy have a No Lemon policy. it was to be sent out 3 time befor the give you a new pc and I do have a 3 year service plan.
it ben the from the 9 mouth and now may not get it back intill the 12 mouth and it just siting the in kenucky no one has work on my pc and befor it was sent out the (3) time it was work on by the geek squad in the store.
I do have all the serice order number and I think the geek squad is giveing me the run around and I am still paying on this computer for 18 mouth same as cash
Charles
Danville, Illinois
U.S.A.
2 Updates & Rebuttals
Michael
La Mesa,California,
U.S.A.
In regards to your complaint
#2UPDATE EX-employee responds
Mon, November 10, 2008
As an ex employee I am pretty familiar with the no-lemon policy. You are correct, the item has to be sent out 3 times. Yours it sounds like, was just sent out for the third time, which means that NEXT time you have a problem and bring it in, it will be replaced. And keep in mind that bestbuy didnt make this computer. Another company did, yet you are laying the blame of a broken computer on someone who didnt make it, only was the middleman.
Kevin
Woodbridge,Virginia,
U.S.A.
Resolution
#3UPDATE EX-employee responds
Mon, November 10, 2008
Chances are since you're unit has been sent back and forth now for the 3rd time.. when it comes in it will likely not be fixed or will display another type of error. IMMEDIATELY take the computer back to GeekSquad and request the unit to be evaluated as a No Lemon. From what you have said, it seems that your 1st 2 (as well as possibly your 3rd) service orders are valid for the No Lemon. This is because hardware repairs took place during this service orders (motherboard & dvd drive). GET THE NO LEMON EXCHANGE. You also may want to call 1-888-BEST BUY to make them aware of the issue.. They typically are alot more helpful than store clerks. Remember, keep your cool and you usually get what you want & deserve. Best of luck to ya!
