Complaint Review: Best Buy - Colorado Springs Colorado

I did contact BB headquarters as you suggested. I exhausted every avenue possible before contacting the manufacturer to get them to honor their so-called "service" plan and they wouldn't touch it for a year! I'm tired of defending myself and warning people about this company. Please don't respond any more. Buy it yourself and you'll see soon enough EXACTLY what I am talking about- but don't say you weren't warned about it!

I did contact BB headquarters as you suggested. I exhausted every avenue possible before contacting the manufacturer to get them to honor their so-called "service" plan and they wouldn't touch it for a year! I'm tired of defending myself and warning people about this company. Please don't respond any more. Buy it yourself and you'll see soon enough EXACTLY what I am talking about- but don't say you weren't warned about it!

I did contact BB headquarters as you suggested. I exhausted every avenue possible before contacting the manufacturer to get them to honor their so-called "service" plan and they wouldn't touch it for a year! I'm tired of defending myself and warning people about this company. Please don't respond any more. Buy it yourself and you'll see soon enough EXACTLY what I am talking about- but don't say you weren't warned about it!

I did contact BB headquarters as you suggested. I exhausted every avenue possible before contacting the manufacturer to get them to honor their so-called "service" plan and they wouldn't touch it for a year! I'm tired of defending myself and warning people about this company. Please don't respond any more. Buy it yourself and you'll see soon enough EXACTLY what I am talking about- but don't say you weren't warned about it!

Now Collette I can't resist throwing my 2 cents worth into the ring. I'm going to tackle thes in the order they appear within your response to Tom's rebuttal. To quote you: ** First of all, there is no reason to use profanity when debating an issue. This immediately showed your inexperience, immaturity and lack of respect towards freedom of speech which our country is based on. ** Exactly where did he use profane language within his rebuttal? Are you seriously going to tell me the word "piss" is considered profane in any corner of the country? Improper may be, but profane I think not. And if you really want to split hairs, our 1st Ammendment rights have diddley to do with this. And as long as we're talking freedom of speech, he has a right to express himself as he sees fit, whether ya like it or not. ** Second of all, I am going by what the store manager told me and also what Toshiba confirmed.** Is the Tv a Toshiba or is it like you stated a Mitsubishi? ** This is how it was handled in the Colorado Springs store - period. Whether that warranty was honored and taken care of in another manner in your store, makes no difference to me. I am only talking about the Colorado Springs store and their managers, and how they handled MY warranty. ** Exactly where would BB be if they for some reason handled things one way in Indiana and a totally ludicrous way in Colorado? Yes thats what I said, ludicrous. I may be knocking you but IF what you say is true, then you might try going further up the ladder in Best Buy's ranks to have this examined. In summation; Tom I can see the occurance of overlapping warranties. If I bought a TV that big, I'd want it to be covered in the event that "anything" happened to it within that first year. Barring some fool dropping it. Collette have it investigated within Best Buy (not locally)to see if this situation can be rectified. And try not to attack people on a personal level who do nothing more than state their views. You opened yourself up for it by posting it here for all to see, where people can grasp the problem from all angles, like Tom, and even I have put forth the effort.

First of all, there is no reason to use profanity when debating an issue. This immediately showed your inexperience, immaturity and lack of respect towards freedom of speech which our country is based on. Second of all, I am going by what the store manager told me and also what Toshiba confirmed. You ARE paying for that additional year whether or not you believe it AND Best Buy does NOT honor that warranty IN their store for the entire first year - so in fact, you ARE paying for a useless year. All BB does is send out a repairman (in my case THREE different companies over 4 months - ridiculous). If the repairmen cannot fix it, you have to deal with the manufacturer. In simple terms for you (as I was told), if you purchase a warranty plan say in 1996, during 1996 if anything goes wrong, you have to deal with the manufaturer, NOT BB, which is false advertising. In 1997 (a year after the purchase), THEN you could bring the set in to BB (for an ADDITONAL fee, of course) for them to try and repair it - IF they can. They will NOT come pick up the set or anything and with a 36' TV, that is not an easy chore. A consumer would have to wait a year if the manufacturer would not replace the item for the BB warranty to fix it would start. This is how it was handled in the Colorado Springs store - period. Whether that warranty was honored and taken care of in another manner in your store, makes no difference to me. I am only talking about the Colorado Springs store and their managers, and how they handled MY warranty. I still stand behind what I say. Please check Tom Martino's (The Troubleshooter) website (consumer advocate) and read about the negativity Best Buy has received from hundreds of dissatisfied consumers. I'm not the only one. I just wish I had read his information about this first! Lastly, I am sure the reason you are a "previous employee" is because of your lack of class, deficiency in integrity, simple-mindedness and sacrilege of the English language. You made this apparent by your rebuttal.

Best Buy does not even offer a 5 year warranty for tv's. They do sell a 4 year service plan. You are mad because you think your paying for an extra year? You should actually be happy because they are extending it an extra year for free. The tv has a manufaturer's warranty regardless wheter you buy Best Buy's warranty or not.

Best Buy does not have to wait a year for their warranty to take affect, they are actual helping you because you don't need the both warranties at the same time. Which would you rather have; 4 years worth of warranty with the manufaturer and best buy's warranties overlapping the first year, or 5 years of coverage with the maufaturer covering the first year then best buy the other 4.

To me you would think you would be praising best buy not feeling ripped off. "THEN, after that year is finished, you can bring in your purchase and for $60 fee they will try and repair it." This is completely wrong considering any warranty on a tv over 27" is an IN-HOME warranty, meaning you don't have to even bring it in to best buy, they will send someone to pick it up. And I have never heard of any $60 charge, that is what the warranty was for.

I recently had my big screen's picture go out and I had to get it serviced. It was very easy if you read the instructions on your warranty. You don't call the store and piss and moan, you call the 1 800 number and they either set you up with a local technician, to come at your conveinience, and fix the set, or they give you the info for the manufacturer so they can handle it. Would you rather Best Buy send someone out to fix you set or have them tell you to contact Mitsubishi, who will replace it.

Learn to use a little common sense