indo
los angeles,#2General Comment
Tue, January 17, 2012
go to trend micro website and download the free trial then updated, which they give you one update for free, scan your computer. hopefully this will help you. DON'T GO TO GEEK SQUAD or BEST BUY, THEY SUCK and BUNCH OF IDIOTS.
Robert
Buffalo,#3Consumer Comment
Sat, January 14, 2012
You need to install the Trend Micro Diagnostic Toolkit from their website to COMPLETELY uninstall their product. You can download the toolkit from the Trend Micro website; http://esupport.trendmicro.com/solution/en-us/1037161.aspx
You can google search "trend micro diagnostic toolkit" and find their support site.
You can fix this yourself for free.
TWSM
Southold,#4Consumer Comment
Sat, January 14, 2012
Trend Micro might very well have some virus look alikes out there in internet land -- I have had viruses similar to the one you are talking about and they all have some sort of official name connected with them. It is usually something with 'windows' in the title to make it look like an official microsoft product so that people will have no problem entering their personal and billing info.
A quick search on Google shows them to be an active and seemingly upstanding company - you should contact them. I would think that if it is their program doing this they can fix it, or if it is a virus impersonator they would have the remedy. If their software is actually taking over your computer as you describe and they wont do anything about it I imagine you do have something actionable with consumer protection or even small claims.
I would be interested to see what comes of this, please contact Trend Micro and update.