- Report: #247093
Complaint Review: Best Buy - Lexington Kentucky
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Best Buy
Nicholasville Road Lexington, Kentucky, U.S.A.
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Best Buy Lying to consumers about in home service RIPOFF!Lexington Kentucky
I purchased a new TV from best buy that worked about 15 days. I was pregnant and had a friend to return it, but they said that I had to go through the in home service people. I asked if they would have that service in my area since I lived in another state. The employee said, yes that have it everywhere. LIAR!!! I had to drive an hour away to get my TV fixed twice. I cannot the corporate office and demanded a new TV, but they lied and said that they would send me a check for gas. That was ten years ago, and I still have no check, but I do have the broke TV that worked fours after the worst warranty in the world ran out. SAVE yourself money and hassle; shop else where!!! PS dont waste time with the BBB they suck too!
Angela
London, Kentucky
U.S.A.
Angela
London, Kentucky
U.S.A.
1 Updates & Rebuttals
Pony
Dallas,Texas,
U.S.A.
Pursue farther!
#2UPDATE Employee
Thu, May 10, 2007
Best Buy has a 30 day return policy.. If it had only been 15 days there is no reason they would not take it back. If you somehow received a bad egg of an employee take it up the chain! The return policy is on the back of every receipt and it would be against policies if they did not honor it. Now unless it was physically abused or altered which I'm assuming it was not they had no right to refuse you. I would suggest speaking to the GM of the store or contacting corporate.
