- Report: #43140
Complaint Review: Best Buy - Salem, NH New Hampshire
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Best Buy
290 South Broadway Salem, NH, 03079 New Hampshire, U.S.A.
Phone:
603-890-9002
Web:
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Best Buy Rip-off Stole $180 From Me Denied Responsibility for Product They Sold Salem New Hampshire
I purchased a $180 phone from Best Buy in October as a Christmas gift for my wife. When she opened the box, we realized that the base for this cordless phone was actually the cheaper model and not the one that I paid for.
I brought the phone back and they intially told me that I missed the holiday return window because I purchased the phone too far in advance and they would not give me the correct base for the phone. I asked if I would have received the correct base if I had been within their "window" and they replied, "No".
I asked to speak to the customer support manager and he told me that Best Buy was not responsible for the phone that I purchased from them and they would not give me the correct base nor would they refund the money. They suggested I contact the manufacturer of the phone and get it from them. I told the guy that this was rediculous! I bought the phone from Best Buy and they ARE responsible for giving me what I paid for.
I'm going to be interviewed by a local Boston news program next week to expose these frauds. I would urge all of you to contact your local media outlets and get the word out.
John
Bradford, Massachusetts
U.S.A.
I brought the phone back and they intially told me that I missed the holiday return window because I purchased the phone too far in advance and they would not give me the correct base for the phone. I asked if I would have received the correct base if I had been within their "window" and they replied, "No".
I asked to speak to the customer support manager and he told me that Best Buy was not responsible for the phone that I purchased from them and they would not give me the correct base nor would they refund the money. They suggested I contact the manufacturer of the phone and get it from them. I told the guy that this was rediculous! I bought the phone from Best Buy and they ARE responsible for giving me what I paid for.
I'm going to be interviewed by a local Boston news program next week to expose these frauds. I would urge all of you to contact your local media outlets and get the word out.
John
Bradford, Massachusetts
U.S.A.
