- Report: #174804
Complaint Review: Best Buy - Springfield Virginia
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Author Confirmed
Why?
Best Buy
Springfield Mall Virginia (Store 269) Springfield, 22150 Virginia, U.S.A.
Phone:
703-922-4980
Web:
N/A
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Best Buy STOLE MY CAMERA, Did Not Return When I Went To Pick It Up After A Service Contract Ripoff, could not find my camera when I went to pick it up after service. Went to store several times and aIl I got was the run around but no camera. Springfield Virginia
I had a 4 year service contract on my HP camera so I dropped of my camera for service. When I went to pick it up they could not find my camera.
I visited the store several times and was told to return at a later date. When I returned, still no camera. I went to the store over 25 times. I faxed corporate headquarters with the complaint and recieved no reply. I called customer service several times too and they were at a loss to what to do. They said they would call me back but never did. During this time I got pregnant. While I was pregnant they made me stand on lines that were sometimes over an hour long to tell me they could not find my camera. Since then I gave birth, have moved twice, no longer live in Virginia and therefore got ripped off.
LO
Dania Beach, Florida
U.S.A.
I visited the store several times and was told to return at a later date. When I returned, still no camera. I went to the store over 25 times. I faxed corporate headquarters with the complaint and recieved no reply. I called customer service several times too and they were at a loss to what to do. They said they would call me back but never did. During this time I got pregnant. While I was pregnant they made me stand on lines that were sometimes over an hour long to tell me they could not find my camera. Since then I gave birth, have moved twice, no longer live in Virginia and therefore got ripped off.
LO
Dania Beach, Florida
U.S.A.
1 Updates & Rebuttals
Evcavalier
Arlington,Virginia,
U.S.A.
best buy changed
#2UPDATE Employee
Fri, May 29, 2009
i work in the customer service at this store for two years and i know that if something like this occurred at our store now we will give you a credit or exchange for the camera, because it's not your fault we loss it.
