Maug46
Naperville,#2UPDATE Employee
Fri, January 16, 2009
You returned the product w/o a receipt this means you get the lowest selling price back on a store credit. Just because you come back with a receipt at a later date doesn't mean that you can then get your money back. If you had asked this is what you would have been told. The choice was made when you took the store credit especially after you used the gift card. Granted there are a couple of things the employees could do at their discretion which would be based upon your behavior towards them. From reading between the lines in your story it sounds like you and your wife were both angry about the situation and were what the employees might consider rude. I have worked customer service 6 years at Best Buy and one thing is we CSR's do not know about the situation when customers come up to the counter and for the customer to expect us to is folly. We need the situation calmly explained to us so we can figure out how to remedy it. If the customer comes up angry to begin with we will try to help them out following proper procedure first the rest depends on the customer attitude. If you are able to keep your emotions in check and calmly express your frustration w/o taking it out on us we will bend over backward and bend rules to make you happy, however if if come up and say bulls**t this bulls**t that and threaten contacting corporate, yell, swear, tell us we are incompetent, etc, things will be done by the book and no exceptions made. Yes, there is a way for you to get your money back however it would be a tedious process to look up all the info required and process the transactions (all of this outside the scope of our obligations and certainly our return policy before you respond with "its your job" it most certainly is not) I would dare to say if emotions had been kept in check you would have all your cash back but nobody wants to go out of their way for an a**hole. Regarding the young people working at Best Buy the answer is twofold one is that younger people tend to be more in touch with current technology and able to keep up with the latest and greatest however the second and prevailing reason is only very young people are going to be willing to put up with the wages (very low) and the stress of the job (high turnover rate). Do not judge technical knowledge or ability to perform your job based upon age I am early 20's however based upon my time with the company I know as much and in many cases more than the older store managers (30s - early 40's) I know this when managers come up to me asking questions about policy, procedure, and my recommendation as to the action the store will take about a certain situation. Granted there are a few employees in each store who are indeed important and less than worthless there are those who know a great deal about their specific department. Overpriced services? Most certainly. However Best Buy is taking advantage of the fact that you the consumer will pay $30 for a memory install and the Geek Squad agents see that you are paying that amount of $ for a job that takes them 5-10 min tops from opening the case to after verifying boot up while the make ~ $9 hr of course they are not going to be computer experts because the could and are working elsewhere making much more money. The moral of my long rant is 1. Ask if you can change your decision later if you find the receipt and 2. Keep your emotions in check and do not take your frustrations out on the wrong people who have done nothing to you except follow company policy and I GUARANTEE you you will have much much better results and not have to file rip off reports. Peace