Dee
Greensboro,#2Consumer Comment
Wed, March 26, 2003
Recently my husband decided to purchase a big screen TV. We went to Sears and received excellent service. The sales rep explained the various features of the TV's and told us which would be the best buy for the money. Unfortunately, he did not have the TV my husband wanted in stock. My husband, determined to make his purchase that day, decided to go to Best Buy. We stood around waiting for service for what I seemed like forever (I can recite the promo for "Everybody loves Raymond" and the All Tennis Channel like I was their spokesman). When someone finally came to help, he had no clue what he was talking about. My husband proceeded to ask this salesman the same questions he asked at Sears, and the salesman was unable to answer to questions. He told us the TV were all the same. It was so obvious he was just making stuff up. Bottom line my husband decided to purchase from Best Buy because they had the TV in stock that Sears did not. My husband and I agreed that the sales rep at Sears deserved the sale over the one at Best Buy. It just seems to me that the employees of Best Buy are not trained in electronics. They are just there to retrieve boxes from the back.
Tom
Vernon,#3Consumer Comment
Tue, January 28, 2003
Remember "Nobody Beats The Wiz" out in Newington? They went under because of the same business practices as Best Buy. (Poor customer service, only interested in the sale. I bet they talked you into a PSP, PURE profit.) They will have to change the way they do business or go under within two years. Hopefully then, their corporate pukes will be pumping my gas.