- Report: #714050
Complaint Review: bestsoftsolutions.com - N/A Internet
Reported By:
Addie -
Tallahassee, Florida, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
bestsoftsolutions.com
website N/A, Internet, United States of America
Phone:
Web:
website
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bestsoftsolutions.com bestsoftsolutions.com BAKA Pop window came up stating that I had 38 viruses on my computer. I had the inability to use my computer until I paid a fee of 79.99. I paid the fee to remove the virsuses off of my computer as I work N/A, Internet
Yesterday I recieved a pop up window stating that I had 38 viruses on my computer and needed to be cleared to be able to use my computer. I exited out of it thinking it was a scam and tried to log back on to click on the internet and the power point presentation that I was creating and I could not get back into them. It stated that everything was infected and could not be used unless I bought the software to removed the trojan viruses from my computer by paying it immedicately online. I thought it was provided by my Mcafee software so I thought it was legit. I paid the fee of 79.99 and then I was able to use my computer. I looked up the web address that was provided to me from my bank statement and come to find out it was a scam. I need to know how I can get my money back and how to avoid such a scam from re-occuring on my computer.
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
Need to be more skeptical.
#2Consumer Comment
Wed, April 06, 2011
" I thought it was provided by my Mcafee software so I thought it was legit."
I've seen this scam and there's nothing on the payment demand that looks like McAfee. Seriously, why would legit virus protection software that you already paid for try to gouge you for another $80? You really need to ratchet up your skepticism when some unknown pop-up in the Internet asks for your card details.
The BAKU in the payment details refers to the city of Baku, Azerbaijan. Virus protection software doesn't come from Azerbaijan, viruses do. This is a common and long running scam. If you want to get your money back, contact your credit card issuer and submit a dispute for the charge. Most credit card companies will be well aware of this scam and refund your money. The name has changed this year but the scam is the same. For last year's scam, type "realgoldsoft" in the searchbox on this site. I bet you'll see something familliar.
One way to avoid this scam is to not surf willy nilly to random websites. If you happen to be unlucky enough to hit an infected site, kill all browsers as soon as you see the fake "scanning for viruses" screen. Do not click on ANYTHING. If he browser doesn't cancel by clicking "x" on the top right, go into your task manager and kill it from there. I've seen this several times over the years and by following the above steps, have never had my system taken over.
