- Report: #209457
Complaint Review: Bidz.com - Internet Nationwide
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Bidz.com
bidz.com Internet, Nationwide, U.S.A.
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Bidz.com cheap jewelry. Stone fell out after 3 weeks ,outside of 15 day policy Culver California
Ring won and thought we got a deal. When received item looked inferior compared to what was represented online. We still thought it was an okay deal for what we paid but then a stone fell out after having the ring three weeks. We were told we were outside of the 15 day return window, sorry. So Felicia if your company is so honest and concerned for their customers why wont they back the products sold. I don't expect anything to come of this I just hope no one else gets ripped off by BIDZ!
Tom
tallmadge, Ohio
U.S.A.
Tom
tallmadge, Ohio
U.S.A.
3 Updates & Rebuttals
Felicia
Culver City,California,
U.S.A.
We apologize
#2UPDATE Employee
Fri, September 08, 2006
We regret your decision to withold information that could possibly lead to the betterment of our business practices. We encourge all users to post information relating to their issue (listing#, invoice#, even barcode#) so that it may be resolved in an acceptable manner. We also ask that all customers familiarize themselves with our terms and conditions prior to bidding.
Tom
tallmadge,Ohio,
U.S.A.
bidz another runaround I'm done wasting time.
#3Author of original report
Thu, September 07, 2006
All information concerning our cheap ring was given to Bidz at the time I tried to exchange/return it. I got several runarounds, postponements, and B.S. then as it seems is the case now also. Most real jewelers I am familiar with stand behind their product at least 30 days or longer. It seems convenient that your company chose such a short time frame as 15 days. Again I reiterate I don't expect anything to come of this I just want to warn others of your company's lack of customer service, fraudulant practices, and substandard products.
Felicia
Culver City,California,
U.S.A.
Information requested
#4UPDATE Employee
Wed, September 06, 2006
Complaints posted without information do not help anyone in these types of situations. Yes, Bidz.com does have a strict return policy. The reason from this stems from the potential for fraudulent claims. It is difficult to deem an item damaged due to a Bidz.com error after this amount of time. If an item arrives faulty or shows signs of poor quality, this will be evident usually upon arrival or shortly thereafter. We do consider returns past the 15 days if customers PROVIDE ACCOUNT INFORMATION. This is very important! All complaints posted here or elsewhere are taken seriously by Bidz.com, but little can be done with just a posted complaint. Providing information can allow us to evaluate our stock and see if anyone else is returning the same merchandise for the same reasons. We will continue to stand by our 15 day return policy. All of this information is available to our customers in the Help section. Also, we stress the fact that all merchandise must be thoroughly checked upon receipt. If not upon receipt, then a week after receipt, or even two weeks after. If an item is not as expected: Review the listing upon receipt. Check the gram weight and the gem sizes. The photos are magnified (as posted on each listing) to enhance detail. Again, all information is posted in the Help section for review by our customers. We ask that our customers employ this information regularly.
