- Report: #1175075
Complaint Review: Big Boy Auto Sales - Medford Oregon
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Big Boy Auto Sales
920 N Riverside Ave Medford, 97501 Oregon, USA
Phone:
541-227-2435
Web:
http://www.bigboyautosales.com/
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Big Boy Auto Wrights Auto Outlet A shred of Integrity Medford Oregon
I don’t expect used car salesmen to disclose everything, but a little honesty would be nice. I recently purchased a suburban from Big Boy Auto. The sales man told me he had driven it to his son’s wedding in Coos Bay (a little past my destination), just the month before and there were no mechanical problems with the vehicle. He also informed me the AC blew “ice cold”. This is important later. When I drove the 153 miles to go look at the vehicle, I did find it as clean as he had promised on the phone. When I went to test drive the vehicle the AC had bled out and was not working as it did when he himself used it a phew weeks earlier, at which we agreed on a lower price as such.
Now comes my complaint. After purchasing the vehicle I charged the AC system with a couple cans from the store to get me home to coos bay on this hot Medford day and began my disappointing journey. The AC was not “ice cold” as he promised on his son’s wedding trip because the back vents blew only warm outside air. Very warm. And the front dash vents alone barely kept the heat off me. And while the blower fan did work, it squealed most of the way home with a bad blower motor. He would have known this since he drove it to his son’s wedding on the same stretch of freeway.
Second complaint. The tires were so out of balance at 65 I had a massage all the way back to Roseburg. This I did not notice on the test drive because the on ramp and off ramp were too close to bother passing the semi-truck in front of me. He could have however told me that before since he did in fact drive it to his son’s wedding on the same stretch of freeway. And this is a mechanical problem so he would have felt it too. One wheel is missing the lug nut the other wheel for some reason is ground out around the nut.
Third Complaint. After a couple hours of driving I noticed the transmission had started shifting very hard during road construction and after filling up with gas in coquille it went back to shifting normal. Can’t prove it did that on his trip to his son’s wedding on the same stretch of road, I just assume it did.
Sales men are not expected to know anything about vehicles they sell at a lot, but like HE said, he drove it to his son’s wedding with a suburban full of family, he knew some of this stuff and I wish he would have told me. We agreed on a lower price because to the AC not working but he still assured me it drove very nice to his son’s wedding and he couldn’t think of any reason why I might be disappointed with buying it. These are your reasons sir. The only thing the sales man was honest about was the miss matching odometer numbers on the Carfax report.
3 Updates & Rebuttals
tripplec
Coquille ,Oregon,
offer still stands
#2Author of original report
Fri, September 12, 2014
I had no idea I cut into your profits so badly. Tell you what, the very next day I offered to return it. I'll still return it only for a lesser price. I paid 2200$ I'll give it back for 1800$. Cash same as I paid you. I'm sure you still have my number.
lin
medford,Oregon,
really. wow
#3REBUTTAL Owner of company
Fri, September 12, 2014
Although we appreciate the business our salesman has been repremanded and for our side of the story the car is almost 20 years old you drove it and bought it they way it is. It was 2999 but you mentioned a couple of issues so we discounted the car 700 that's 25 percent.we might have made 200 profit after the end of the day. Sorry about the experience you had but we have had lots of happy customers we have helped so one bad review in 2 years in car sales is good for me big boy.
tripplec
Coquille ,Oregon,
Story changes
#4Author of original report
Mon, September 08, 2014
Called the dealership back and talked to the salesman. He informed me the owner marked the price down 700 because of the before mentioned problems. And here I thought it never did any of those things when the salesman drove it to Coos Bay.
