- Report: #911339
Complaint Review: BigPoint - San Francisco California
Reported By:
NoKidding -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BigPoint
San Francisco, California, United States of America
Phone:
Web:
http://www.bigpoint.com/
Categories:
Business Rating:
(0)
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BigPoint BigPoint threats me after my credit card blocks their continuous charges for the HACKED account San Francisco, California
My 10-year-old opened online gaming account with BigPoint in Feb 2012 and then his account got hacked. We have tried to close his account and not sure if closed account would still be used by hackers.
I have emailed the company several times to notify this account was hacked and ask them to close it officially and do NOT charge on this account. I also notified my credit card company fraud department about this case.
The nightmare is after the BigPoint failed to get money from my credit card, the send me a email like the following:
We are giving you one final opportunity to pay the total amount due
17.99 USD transaction (12.02.2012; 279018885; Creditcard)
10.22 USD cancellation fee
17.99 USD transaction (04.04.2012; 291129344; Creditcard)
10.22 USD cancellation fee
17.99 USD transaction (08.04.2012; 292029214; Creditcard)
10.22 USD cancellation fee
12.28 USD late fee
------------------------------------
96.91 USD amounts outstanding.
"If we have not received your payment by 19.07.2012, we will turn your account over to a collection agency without further notice. Please be aware that you will incur considerable additional costs, specifically, you will be responsible for reimbursing any collection costs, standard expenses and interest, as well as the total amount due."
I still have not got any response from the company after I explained to them via email or thru their facebook message. This company threats to turn me into the collection agency with the above ridiculous statement on this hacked account that we have abandoned and closed it long time back...
Is there any way to protect us from this kind of company? How should I handle this case?
I have emailed the company several times to notify this account was hacked and ask them to close it officially and do NOT charge on this account. I also notified my credit card company fraud department about this case.
The nightmare is after the BigPoint failed to get money from my credit card, the send me a email like the following:
We are giving you one final opportunity to pay the total amount due
17.99 USD transaction (12.02.2012; 279018885; Creditcard)
10.22 USD cancellation fee
17.99 USD transaction (04.04.2012; 291129344; Creditcard)
10.22 USD cancellation fee
17.99 USD transaction (08.04.2012; 292029214; Creditcard)
10.22 USD cancellation fee
12.28 USD late fee
------------------------------------
96.91 USD amounts outstanding.
"If we have not received your payment by 19.07.2012, we will turn your account over to a collection agency without further notice. Please be aware that you will incur considerable additional costs, specifically, you will be responsible for reimbursing any collection costs, standard expenses and interest, as well as the total amount due."
I still have not got any response from the company after I explained to them via email or thru their facebook message. This company threats to turn me into the collection agency with the above ridiculous statement on this hacked account that we have abandoned and closed it long time back...
Is there any way to protect us from this kind of company? How should I handle this case?
1 Updates & Rebuttals
NoKidding
United States of AmericaBigPoint insisted to charge me after credit card is blocked and account is closed and hacked
#2Author of original report
Fri, July 13, 2012
My 10-year-old opened online gaming account with BigPoint in Feb 2012
and then his account got hacked. We have tried to close his account and
not sure if closed account would still be used by hackers based on the situation my son described to me.
I have emailed the company several times to notify this account was
hacked and ask them to close it officially and do NOT charge on this
account. I also notified my credit card company's fraud department about
this case.
The nightmare is after the BigPoint failed to get money from my credit
card, the send me a email like the following:
"We are giving you one final opportunity to pay the total amount due"
17.99 USD transaction (Creditcard)
10.22 USD cancellation fee
17.99 USD transaction (reditcard)
10.22 USD cancellation fee
17.99 USD transaction (Creditcard)
10.22 USD cancellation fee
12.28 USD late fee
------------------------------------
96.91 USD amounts outstanding.
"If we have not received your payment by 19.07.2012, we will turn your
account over to a collection agency without further notice. Please be
aware that you will incur considerable additional costs, specifically,
you will be responsible for reimbursing any collection costs, standard
expenses and interest, as well as the total amount due."
I still have not got any response from the company after I explained to
them via email or thru their facebook message. This company threats to
turn me into the collection agency with the above ridiculous statement
on this hacked account that we have abandoned and closed it long time
back.
