Mark
New York,#2REBUTTAL Owner of company
Tue, November 13, 2012
You are totally and understandably upset. I own an owner of condos here, I am not management. Your issue with Susan Meyer, the fired former property manager, if not resolved, you (and I as an owner of condos here would) go to her management, Rossmar and Graham in Scottsdale. They would have rectified it at once. Your issue was with the individual owner of the condo your son rented. They obviously put the wrong space in his rental agreement and they and their rental agent if any should have compensated you for it. Premier Patrol, as bad as they were, pulled cars not assigned to spaces as we had some condos with 2-3-4 stickers per condo for family members. The extra cars should be on the roof open parking but we had a bad issue with people parking in others spaces. Premier was instructed to pull cars not assigned to the spaces involved. Again this was the fault of your son's owner of the condo and rental agent putting the wrong space on his lease. I as an owner would be responsible for giving my tenants the wrong space number on my leases. You should have gone after them. There again, was no excuse for the treatment Susan Meyer gave you, you should have immediately called the corporate office of Rossmar and Graham and asked for the VP that handled all the condo properties in the western areas. I would have. As for just noticing this after 5 years, yours is the only complaint here and Rossmar and Graham is not notified of this. I did see 2 complaints on another site, research indicated both tenants were thrown out by their landlord owners for destroying not only the condos but association property that the landlord then was billed by us for repairs. If they were at the corporate level, it would have been taken care of. They would have taken care of it and billed the owner.
Lin
Cave Creek,#3Author of original report
Tue, November 13, 2012
Are you kidding me! Biltmore you took 6 years to respond to my report. Right there, that says something and if I were considering renting there and read this report, I would definately not rent at the Biltmore. Managemant there was uncooperative and unprofessional. RENTER BEWARE!
Mark
New York,#4REBUTTAL Owner of company
Sat, November 10, 2012
This mother of a tenant was obviously upset and understandably so. This was one of 3 incidents with Premier Patrol. At the time the 367 unit condominuim was a new one, not long ago converted from a rental of only 3 years. I am a resident owner of 1 condominium and own other investor condos. if I was a renter; if my car had a valid sticker and I was told this is my space by the owner in my lease, and the complex had the space registered to another person, I would go after the owner of his apartment who gave him the space. In his lease, it would specifically state his parking space. Small claims court is a good venue to take the tow company for damage to the car, and the condo owner/leasing agent if they had the wrong space listed in the lease. We did have an issue with owners not supplying the office with the leases, that error would have been seen right away by management. There also was no need to treat him in that manner and he should have called the corporate office of the managing agent in Scottsdale.
This is a good upscale complex with 3 interior pools, hot tub, fitness center on 2 floors, club house, business center, gated entry and garage, an on site property manager and assistant (who serves as a concierge), and near everything. It is constantly updated, paint, landscaping, garage power washing, carpet cleanings and replacement; we have 24 hour security weekends and 6 PM to 6 AM weekdays. The Property Manager Susan Meyer who she had issue with has been dismissed. Wendy was her assistant not with the Security Company. Wendy is no longer here and the Security company, Premier, has also been dismissed. Our property management firm, Rossmar and Graham is nothing better than fully professional and meets owners and tenants needs. Our new Property Manager, Mr. Stacy Burnham and his assistant, Krystle Bello, are most attentive to owners and tenants and no one has any issue with them. They go out of their way for everyone and we are very pleased with them. We require a backround check on all new tenants to keep out any problems. What her son had was an isolated incident and not the norm.