- Report: #353934
Complaint Review: BJ's Chrome And Custom - Chino California
-
Author Confirmed
Why?
BJ's Chrome And Custom
4720 Chino Ave #F Chino, 91710 California, U.S.A.
Phone:
909-465-6330
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
BJ's Chrome And Custom Re-Chromed Rims came back worse, looked like spray paint Chrome job w/major nickle damage. CO stated they were beautiful Chino California
When I originally spoke to a rep from company they stated I would get a 5 yr warranty, after wheels were sent they said they did not say that, and stated on Re-Chroming it's a 1 yr warranty.
The owner Bill stated that the wheels they received were not bad at all and should chrome real nice.
After having my rims for 2.5 months, it should have been 4-6 weeks I paid and I asked for a receipt. They mailed receipt with a request for signature which stated on the paperwork "No Warranty".
There was no official place to sign so I signed on the receipt with a note that read "Bill you told me there would be a one year warranty on my 24" MHT wheels".
I called requesting a tracking number, and they said "what do you want us to do rush and send your wheels back, we didn't even get the paperwork back from you yet." They did not want to send wheels until after they received paperwork with signature even if they were all paid for or not.
I called to question the condition of my rims after I read the receipt due to the fact they wanted my signature real bad they said it was because I paid by credit card and they said this is what they do when people pay by credit card by phone to avoid fraud. This happened more than once.
The Owner stated they came back beautiful so we will honor the 1 yr warranty.
The person I spoke to I later was told was the owner, was rude and disrespectful, he would put me on hold and never come back, this was done on my cell phone and there fore I have to pay the long distance bills as well.
I was referred to this company by Discount Tire I expected a good job because Discount is a good company.
I might have got a better job done if I went directly through Discount Tire. I did not expect this type of job that specializes in Chroming wheels.
I am 100% disappointed and the only thing I can do now is attempt to sell my rims because I do not want them at all, they are now damaged.
The only thing the company can do for me now would be to buy me 4 new wheels from MHT and refund my $1700.00.
My wheels came back 90% worst then when I sent them, they have real bad nickle damage, spotting and what appears to be spray paint like chrome on them. The ribbets that come installed on the rim were sent not on the rim like it was sent but in a plastic bag.
Not too mention I have not received 1 of the wheels, 3 were sent and according to them the 4th was as well, but I have not received it to this day.
When I spoke to the owner upon calling for the where abouts of my 4th rim, he had asked how I was doing and I stated not so well and informed him of the damage to rims and he stated "Well we did the best that we could do" He stated this non-chalantly like he did not even care that they had damaged my rims.
Now upon selling i dont even know how to market them with the damage, I could have sold them for a high price even before I sent them to be re-chromed. Now I am not sure if I can even get what I paid for when having them re-chromed. I don't know if anyone would even want them period.
I sent these to BJ's due to a small amount of pitting in the corner, and a couple of scratches on 2 wheels. I am very particular on how I like my vehicles to look.
All I ask is if they could not make them look better than why did they work on them at all. When they told me they were not bad at all they should have said to me that they could not do it better than what it is right now and sent them back to me.
I have sent wheels out through xxxxxxxx in the past and they came back 100% beatiful, what happened to these. And why did the company treat me so badly. I heard the company does good work, if this is what they specialize in then why did I get such bad work.
Mht24owner
auburn, Washington
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
The owner Bill stated that the wheels they received were not bad at all and should chrome real nice.
After having my rims for 2.5 months, it should have been 4-6 weeks I paid and I asked for a receipt. They mailed receipt with a request for signature which stated on the paperwork "No Warranty".
There was no official place to sign so I signed on the receipt with a note that read "Bill you told me there would be a one year warranty on my 24" MHT wheels".
I called requesting a tracking number, and they said "what do you want us to do rush and send your wheels back, we didn't even get the paperwork back from you yet." They did not want to send wheels until after they received paperwork with signature even if they were all paid for or not.
I called to question the condition of my rims after I read the receipt due to the fact they wanted my signature real bad they said it was because I paid by credit card and they said this is what they do when people pay by credit card by phone to avoid fraud. This happened more than once.
The Owner stated they came back beautiful so we will honor the 1 yr warranty.
The person I spoke to I later was told was the owner, was rude and disrespectful, he would put me on hold and never come back, this was done on my cell phone and there fore I have to pay the long distance bills as well.
I was referred to this company by Discount Tire I expected a good job because Discount is a good company.
I might have got a better job done if I went directly through Discount Tire. I did not expect this type of job that specializes in Chroming wheels.
I am 100% disappointed and the only thing I can do now is attempt to sell my rims because I do not want them at all, they are now damaged.
The only thing the company can do for me now would be to buy me 4 new wheels from MHT and refund my $1700.00.
My wheels came back 90% worst then when I sent them, they have real bad nickle damage, spotting and what appears to be spray paint like chrome on them. The ribbets that come installed on the rim were sent not on the rim like it was sent but in a plastic bag.
Not too mention I have not received 1 of the wheels, 3 were sent and according to them the 4th was as well, but I have not received it to this day.
When I spoke to the owner upon calling for the where abouts of my 4th rim, he had asked how I was doing and I stated not so well and informed him of the damage to rims and he stated "Well we did the best that we could do" He stated this non-chalantly like he did not even care that they had damaged my rims.
Now upon selling i dont even know how to market them with the damage, I could have sold them for a high price even before I sent them to be re-chromed. Now I am not sure if I can even get what I paid for when having them re-chromed. I don't know if anyone would even want them period.
I sent these to BJ's due to a small amount of pitting in the corner, and a couple of scratches on 2 wheels. I am very particular on how I like my vehicles to look.
All I ask is if they could not make them look better than why did they work on them at all. When they told me they were not bad at all they should have said to me that they could not do it better than what it is right now and sent them back to me.
I have sent wheels out through xxxxxxxx in the past and they came back 100% beatiful, what happened to these. And why did the company treat me so badly. I heard the company does good work, if this is what they specialize in then why did I get such bad work.
Mht24owner
auburn, Washington
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
1 Updates & Rebuttals
bill
chino,California,
United States of America
MIS-INFORMED
#2REBUTTAL Owner of company
Thu, January 14, 2010
I am the owner of BJs Chrome. Although I was made aware of this report in the past, I felt it would not impact my business becuase I am mainly a wholesale supplier. Since the economy has changed and I have expanded into more retail sales I am being made aware of this more and more and feel I need to respond. Although this was a couple of years ago, I remember it well due the pain involved in dealing with Anthony Williams.
First of all, I only took care of him because the manager at a Discount Tire store, with whom I do a lot of business with, asked me to take care of him because he simply could not deal with him any more. I spoke to Anthony many times explaining the plating process and why re-chrome plating was not covered under warranty. He called many times asking the same questions over and over again, and I listened to and answered him every time that I could come to the phone. It was explained that although we do offer a five year warranty on our chrome plating, when stripping and re-plating a wheel, the quality of the chrome is limited to the casting of the wheel. Chrome plating is stripped with acid and then the wheel is polished before the plating process. Every time this is done a little bit of the alluminum is removed from the wheel. The more this is done the greater the chance of pits, or porosity, in the casting. Most shops offer a one or three year warranty and I am not aware of any shop that offers a warranty on re-chromes. It was also explained many times that we would need a signature if he paid with a credit card. This is usually done via a fax machine or through email. Anthony stated that he did not have access to a fax machine nor did he have an email address, so it was explained that we would mail the invoice and would need it back signed. When his wheels were ready to ship back we still had not received the signed invoice back from Anthony. When it was again explained that the wheels would not be shipped without the signed invoice, Anthony miraculously found a fax machine and we received the signed invoice.
Three of his wheels came out very good, one came out less than hoped but was as good as it would be due to the pits in the casting. I tried to convince Anthony that replating this wheel again would not be a good idea and would probably cause more issues. Anthony insisted that we plate it again and, as predicted, the wheel came out worse.
Anthony states that he had sent wheels out for plating before through Discount Tire and "they came back 100% beautiful". This is a testament to our work because we have plated many wheels for Discount Tire and still do. We have been in different magazines (i.e. Vette and Drive) with special thanks from customers for an incredible job. We acheive high quality plating on wheels most shops wont touch.
Not only is his report unjustfied, it is filled with inaccuracies. There should be some level of investigating before an opinion of an individual is allowed to impact the reputation of a company.
