- Report: #692036
Complaint Review: Black Mountain Furniture - Dahlonega Georgia
Reported By:
cathy -
Dahlonega,, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Black Mountain Furniture
907 Clayton Goodch Rd Dahlonega, 30533 Georgia, United States of America
Phone:
706-867-1919
Web:
blackmountainfurnitureco.com
Categories:
Business Rating:
(0)
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Black Mountain Furniture did not fullfill commitment to build custom bar stools Dahlonega, Georgia
We contacted Black Mnt Furniture on 12/27/10 and spoke with Regina Boling to inquire about their ability to make some custom bar stools. After a conversation we agreed to email some pictures, they in turn would look at the pictures and let us know if this was something they could do and give us a price quote. Later the same day we received a call telling us that they could do this work and a price. We then agreed and paid a deposit of $187.25 which represented half of the total cost. We were told that it would take approximately three weeks and would pay the balance upon delivery.
At this point everything was fine... the three week deadline arrived we place several calls to the Bolings which were unanswered at their place of business. We did however leave a message on the answering machine. Finally we called from a different phone number and Regina answered the phone, my husband asked her about the bar and was told by Ms. Boling that she would check on the status with Craig and call us right back.
On February 2, Mrs. Boling sent me an email apologiziing for not calling back the previous day, stating that she had been very busy but after talking with Craig he was "sorry that the barstools were not ready but he would without a doubt have them ready for delivery on Friday 2/4/11.
On Thursday February 3, I called Black Mountain Furniture to inquire as to the time of delivery. Still no answer at their office but did again leave a message. Then I also followed up with an email.
The promised delivery date arrived, still no word from Black Mountain Furniture. Finally later that afternoon I received an email from Regina Boling stating that they were sorry but they would not be
able to build the bar stools ordered and a credit would be issued to our credit card.
As of today, 2/7/11, we have not been issued our credit for these stools and I plan to take action with the credit card company to have the charge reversed.
I would like to say that I never plan to do business with Black Mountain Furniture again. There are a local company here in Dahlonega were we are also residents but I would never use them again. Their customer service is absolutely horrible.
At this point everything was fine... the three week deadline arrived we place several calls to the Bolings which were unanswered at their place of business. We did however leave a message on the answering machine. Finally we called from a different phone number and Regina answered the phone, my husband asked her about the bar and was told by Ms. Boling that she would check on the status with Craig and call us right back.
On February 2, Mrs. Boling sent me an email apologiziing for not calling back the previous day, stating that she had been very busy but after talking with Craig he was "sorry that the barstools were not ready but he would without a doubt have them ready for delivery on Friday 2/4/11.
On Thursday February 3, I called Black Mountain Furniture to inquire as to the time of delivery. Still no answer at their office but did again leave a message. Then I also followed up with an email.
The promised delivery date arrived, still no word from Black Mountain Furniture. Finally later that afternoon I received an email from Regina Boling stating that they were sorry but they would not be
able to build the bar stools ordered and a credit would be issued to our credit card.
As of today, 2/7/11, we have not been issued our credit for these stools and I plan to take action with the credit card company to have the charge reversed.
I would like to say that I never plan to do business with Black Mountain Furniture again. There are a local company here in Dahlonega were we are also residents but I would never use them again. Their customer service is absolutely horrible.
1 Updates & Rebuttals
cathy
Dahlonega,,Georgia,
United States of America
still no refund
#2Author of original report
Sat, February 12, 2011
Its has now been over a week since Regina Boling sent me an email that she had issued a refund of our deposit and we still have not received a credit on our credit card from Black Mountain Furniture. I called our bank and they show no credit pending and are starting the process of a dispute claim.
