- Report: #1107407
Complaint Review: Bling Dental Products - Colorado
-
Author Not Confirmed
Why?
Bling Dental Products
Colorado, USA
Phone:
1 (888) 925-4649
Web:
www.blingdentalproducts.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bling Dental Products Bling Dental Products - Ordered on Groupon - was immediately unimpressed! Colorado
I ordered this product and it took over 4 weeks to receive the product - once I did, I opened it and discovered that it only came with 3 brushes - well I have 4 people in my family so I signed into their website to order some more brush replacement heads. I order 1 pack of 3 replacements and it cost me over $40.00cdn and I have not even paid taxes or duty (to Canada). By the time that all gets tacked on - it would have been well over $55-$60 dollars for three little toothbrush heads. THAT IS OUTRAGEOUS!!!!
I mean I only paid $49.00 for the unit through Groupon. So... needless to say after I hit "place my order" I started to question what the heck I was doing spending over $50 on toothbrushereplacement heads every three months. Thats when I decided to cancel my order - I have been calling this company since 10:45am this morning - it is now 2pm. With no luck getting through to anyone. I have left messages and sent an email to inform them of my cancellation...
UPDATE....this just in: Brittany (from customer care) just called me - and said they would process my refund as of tomorrow. Only her manager can authorize a refund - authorization number #31981. So I will wait for tomorrow and see what transpires. Wish me luck.
1 Updates & Rebuttals
sweetbabybounds
toronto,Alaska,
Bling Dental - Problem Resolved
#2Author of original report
Tue, December 17, 2013
I just wanted to update my post from yesterday - My request for a refund was handled quite promptly and relatively efficiently. (short of issuing a cancellation of the order). I was contacted this morning by a supervisor advising me that my refund had been processed and should show up on my next Credit Card statement. I was given a contact name and number in case of any further issues. So - I am happy with the level of service provided. I am sorry for all the others who have had to suffer along the way - however it does not appear to be in vain as they seemed to have stepped up their customer service.
I wanted to post my update is the spirit of fairness.
