Complaint Review: Blizzard Entertaintment - World Of Warcraft - Irvine California

"I didn't debate this issue with them, although they should have stated in that requirement that the account must have been inactive for 90 days, not just last played more than 90 days ago. Technically I meet both the written requirements." No you don't. Here's why. You pre paid for your account until July 29th as you stated. This means your account was active until that day. Inactivity does not only include non play, it includes payments. They saw it as: you were still paying until July 29th. Ninety days from there would be Oct 29, hence why it worked just fine when you tried it the end of Oct.

Where do you get your information? If I bring up a chair that is marked $4.99 and its actually $49.99, they aren't legally bound to sell it me for $4.99. If that were the case, everyone would be switching tickets and telling me I was required to sell them everything in my store for $1.00. Now, if they were to show me the sign that says it is $4.99, and it specifically says that they exact chair is $4.99, then maybe we might do it--but I'd have to get it ok'd by my manager..and good luck with that. The false advertising law protects against DELIBERATE false advertising, not accidental. Most big name companies will adjust for mistakes just to please the customer--but not if its a huge difference.

Thanks for looking. Well, I wasn't looking for something to complain about, the only reason I mention the 90 days unplayed was because that was the reason I contacted Blizzard, I didn't expect them to compensate me for the time I wasn't able to play. I just thought there was a technical issue with the "Scroll of Resurrection" and was really expecting a simple "No problem. Try using the Scroll now." response from them. And actually, putting in writing that the conditions of the scroll are "not played for 90 days" and then claiming that it means something entirely different is actually against the law. It's called False Advertising. If you go into the store and see let's say a chair marked at $4.99. And you go to the cash register and the cashier says "Oops, that chair is supposed to be $49.99" Guess what? They are required by law to sell you that chair for $4.99. You can find out more at http://www.aboutfalseadvertising.com

Thanks for looking. Well, I wasn't looking for something to complain about, the only reason I mention the 90 days unplayed was because that was the reason I contacted Blizzard, I didn't expect them to compensate me for the time I wasn't able to play. I just thought there was a technical issue with the "Scroll of Resurrection" and was really expecting a simple "No problem. Try using the Scroll now." response from them. And actually, putting in writing that the conditions of the scroll are "not played for 90 days" and then claiming that it means something entirely different is actually against the law. It's called False Advertising. If you go into the store and see let's say a chair marked at $4.99. And you go to the cash register and the cashier says "Oops, that chair is supposed to be $49.99" Guess what? They are required by law to sell you that chair for $4.99. You can find out more at http://www.aboutfalseadvertising.com

Thanks for looking. Well, I wasn't looking for something to complain about, the only reason I mention the 90 days unplayed was because that was the reason I contacted Blizzard, I didn't expect them to compensate me for the time I wasn't able to play. I just thought there was a technical issue with the "Scroll of Resurrection" and was really expecting a simple "No problem. Try using the Scroll now." response from them. And actually, putting in writing that the conditions of the scroll are "not played for 90 days" and then claiming that it means something entirely different is actually against the law. It's called False Advertising. If you go into the store and see let's say a chair marked at $4.99. And you go to the cash register and the cashier says "Oops, that chair is supposed to be $49.99" Guess what? They are required by law to sell you that chair for $4.99. You can find out more at http://www.aboutfalseadvertising.com

90 days without playing, 90 days inactive... Nitpick much? I think you are just upset and trying to find things to complain about. Sounds like your account may have been compromised. You'll want to contact them about that, the number is on the cs forum.

Here is why WOW tech support is so horrible. They opened a call center in Austin TX about a yr or so ago. In the rush of people wanting to work in the gaming industry a bunch of us go and apply. Come to find out, they are paying 9.00 an hour!!!!!! Here they are in Austin, TX home of Dell and many other huge companies offering this cities tons after tons of tech support jobs. The only problem is....... all other tech support positions in this city start at LEAST 11.00 an hour but more commonly 14.00 an hour. Leaving the only people willing to work a 9.00 an hour tech support job are right out of high schoolers or anyone un qualified to get any other tech support position. No one that has the qualifications or the back ground experience to become a Game Master or do ANYTHING with servers would accept a job at 9.00 an hour! Thus giving you uneducated tech reps that havent the slightest idea on what to do with a computer to help you with what would probably really fix your issues. Just a little FYI :)

Actually, 1) My computer runs the game just fine (after another WoW patch), and that really has no bearing on my complaint, at all. 2) The Scroll of Resurrection says, exactly as you quoted "played more than 90 days ago" - My Account definitely qualifies for that. But again, this has no bearing on my complaint.

First of all, thank you very much for the input. Let me clear up a couple of things: 1. I had been playing WoW for quite a long time on the same computer before that patch which gave me problems. 2. I wasn't getting a "Disconnected from Server" error, but that is a good point. That would probably point me to Blizzard's server going down, a connection issue, or someone logging in to my account. Unfortunately, it was more of a WoW freezing issue. I could alt+tab and run everything else in Windows fine when this happened. I had no issues with any other games or software on my machine, and hadn't installed anything around the time of the patch. NOTE: The reason for my wanting to play again was when my brother came over to visit for a few days from Ohio and hopped on my machine (yes, it's the same one) and played his account without incident. (He did have to sit through a few patches- the ones from April to October before he could start though) ALSO, (as I mentioned) I was able to play through my Scroll of Resurrection without incident. 3. I'm not blaming them for a problem with my computer, or for the issue at all. They said they investigated the issue, said they would issue me a credit, and then went back on their word <- THAT's my issue. 4. The scroll of resurrection, like you pointed out has 2 requirements: 1. "was once a paid subscriber" AND 2. "last played the game more than 90 days ago" I didn't debate this issue with them, although they should have stated in that requirement that the account must have been inactive for 90 days, not just last played more than 90 days ago. Technically I meet both the written requirements. When I contacted Blizzard, I expected a response like "We're sorry, but we can't credit you for the lost time. But we can make it so you can use the Scroll of Resurrection" That would've made the most sense to me as it would be their quickest path to getting me back as a paying customer. My other problem is: Why do I suddently get a warning/suspension after complaining about the billing department's refusal to honor their promise? I was very polite on the phone and the rep's rudeness was also uncalled for. There's no reason for it. When I say "I'd really like to speak with your supervisor." don't say "Is there anything else I can help you with?" The only things I want from them are: 1. The credit for the time they promised me. and 2. My Account back without a "black mark" on it simply because I was upset and vocal about my complaints with their billing department. Well, an apology would be nice too, but I'm not going to hold my breath for it.

Your long script has alot of holes that don't seem to make much sense. If the problem is from a patch and it doesn't run on your computer. You sort of need to have a computer that well... runs the game. Away from that, you mentioned that the patch wouldn't let you stay logged in, in that sense do you mean that you were being kicked off repeatedly being sent to the "Disconnected from Server" message or that your game would crash? If it's the Disconnected from Server the issue could have nothing to do with Blizzard, and you got no results because of the fact. The Disconnected from Server could mean that someone else is logging into your account over and over, did you ever try changing the password? Some people are very tricky with stealing account information. The suspension may have been a result of which as it could have been a farmer getting on your account. It also could have been something that was a fluke as trading with someone that had bought gold etc. as Blizzard has been very picky with that. Regardless you can't blame Blizzard for your computer not being able to handle their game if it is another issue. It is YOUR computer, not theirs. Also I don't understand the issue about the scroll of resurrection, if you're not eligible (as you said), you can't use it. ---------------------- Invite a friend that has left World of Warcraft to return with a FREE 10-Day Trial of the Burning Crusade. If your friend reactivates their account and pays for a month of gametime, you will receive a month of WoW FREE! You can only invite someone who was once a paid subscriber and last played the game more than 90 days ago. ---------------------- Your account was last played in April, last paid in July. There are two requirements there. There are more than 90 days to which. There's nothing wrong with the scroll not working as it worked EXACTLY as advertised. What the scroll does though is gives your friend a free month. What you ARE looking for is just a normal free trial, that can be found at the link below, it is directly on the World of Warcraft main page at the right. Very easy to find. worldofwarcraft.com/burningcrusade/trial/index.html?referrer=WORLDOFWARCRAFT