Complaint Review: Blockbuster Video - Anchorage Alaska

It is Blockbuster's Policy that if you have a blockbuster card, you may rent. If you have a photo ID and you are on the account, you may rent. If neither of these items are present, you may not rent. Now, if a person who was previously on the account still has the card and the account is still active, it isn't necessary for us to check the ID of the renter. I do not personally agree with this, but this is what i have been taught as an employee (management). I have dealt with these sorts of complaints on numerous occasions and there are 2 steps that can be taken to correct this inconvenience. 1) Contact the person you don't want renting on your account and relieve them of their blockbuster card, thus relieving them from the account if their name isn't on it as well. With no blockbuster card, and not being on the account.. the customer cannot rent *IF* each employee verifies that they are not on the account each time they try to rent. 2) Close the account and open a new one. A new account has a new account number seperate from the exhisting account and will allow you to start over. We can put the account on a permanent hold, that way if there is no activity on the account for roughly 3 months, the account shuts its self down. The new account may be used at any time so long as you have a card, and anyone else on the account has a card. This would cease any use of previous users from a previous account to access the new account, specifically if they still have the card for the old account.

I've worked as a Manager for this company for about 2 years now.. Just a basic shift leader. And I hate this company.. Every 3-6 months they are changing up policy's left and right and it's Hard to keep track of what we are aloud and not aloud to do... In your case If this happend, what I "if i were store manager" would have done is process your account as lost and give you a new card. This way if the Cousin would try to rent on the account w/ the old card it would not work. #2 I would put a warning on your account saying Check ID or Only rent to XXX , XXX . Now what you need to understand is that not all employees at Blockbuster are competent and read warnings! BUT what I suggested would've fixed your problem before it got to where it was. NOW what I would have wanted to say and so would anybody else who works for the company!! But would NEVER say it outloud to you is. Why didn't you go to the cousin and tell him to knock it off!!!! You need to take some responsibility in it tooo!!! Your not the only victim here, We have to put up with you !!!!! The bottom line is this.. If you have an issue with your acocunt, no matter what it is.. fix it before it gets bad... If you let it go to the point of going to collections!! Your SOL pal!!

Blockbuster is cool. Besides, at the store I go to, they do not ask for ID unless you don't have a membership card with you. If you do, they have other ways of verifying your identity.

Blockbuster checks ID's when you register, or for R-rated movies if you look under 18, or if *specifically* requested by the customer that they do so. At the one where I work, we sometimes see requests by customers to check ID's due to fraudulent rentals on the account. That is fine, and we honor the request. But the manager was lying if he said that it's company policy to check every ID of every customer that comes through. All they do is scan the membership card.