Honest jon
League City,#2Author of original report
Wed, December 03, 2008
The letter listed above was email to the Manager email address (who has never contacted me) to allow for one last opportunity to contact me and give us an indication as to whether they would actively pursue getting the final issues resolve. True to form, we we not contacted however; someone came during the day and replaced the pine board with a cedar board on our fence. While this indeed puts us closer to the mark of closing out our issues, it is almost humorous that someone go through the effort of coming yet, not correct the latch height (has to be 54 inches from ground to comply with League City code) or install the return spring (also code requirement). It's quite clear that there is one of the following things occuring: 1. Personnel within the Blue Haven organization that can not effectively communicate job requirements to their sub contractors. 2. Sub contractors that can not comprehend detailed job requirements being conveyed. 3. Sub contractors that do not care to execute directions being given by Blue Haven personnel. For sure, Blue Haven staff are not adequately checking to ensure that their sub contractors are performing in a manner that both protects their organizations image and delivering what the customer has properly paid for. I'd like to add that it is not my intention to malign this company. Merely to point out that the average consumer that does not have construction experience or project management experience might investgate other options prior to commiting to using this company. Ultimately, we seem to have ended up with a quality product. The bottom line is that is has taken quite a bit of active project management that should not have fallen under the responsibility of the consumer. On the average, customer service and project management is a breeze. All you have to do is communicate. Granted, you definitely can not please all of the customers all of the time however; when you have a customer that expects nothing more than what has been paid for, no additional perks and you can still be challenged...well now, Houston, we have a problem.... I have the skills to correct the remaining issues with the fence, work with the City to get the inspection and wrap this up...and will. As a brief side note, our salesman, Josh Wilson, was copied on the various emails sent trying to get this resolved. He has never once stepped up and responded. At one point, I even left a message on his cellphone. This is definitely an indicator to his commitment (or lack of) to his customers. Pity, on the front end he seemed like a person of integrity. Best of luck to all and... Buyer Beware! Have a great holiday season