SPECIAL UPDATE: April 14 2011: Blue World Pools remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Blue World Pools is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Blue World Pools has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Blue World Pools has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Blue World Pools remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
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Rip-off Report Investigation:EDitor's UPDATE: Positive Rating and Recognition has been given to
Blue World Pools for its Commitment to Excellence in customer service.
After an investigation by Rip-off Report, we found that Blue World Pools is actively resolving complaints and addresses contractor issues. This EDitor has reviewed the Reports regarding Blue World Pools and has found a real and dedicated effort by Blue World Pools' management team to effectively resolve past, present, and future complaints. Many of which were just misunderstandings and have now been resolved. Rip-off Report found that the number of Reports is so very small in comparison to its total number of customers. We did find some reports that may have been posted by a competitor. Some complaints came from people who did not even purchase a pool from Blue World Pools. Blue World Pools has worked with Rip-off Report to make the changes necessary to give consumers additional confidence and trust to purchase Blue World Pools' swimming pool packages. The truth is, no matter how hard any company may try, including Blue World Pools, there are bound to be a certain number of complaints. No company or individual can ever satisfy everyone, All companies will get complaints How those companies handle those complaints is what separates good businesses from the bad ones.
Rip-off Report Investigation found that Blue World Pools is fully committed to resolving all complaints quickly and doing everything possible to satisfy its customers, whatever it takes. . Blue World Pools also takes appropriate action against any of its contractors who are found to have broken Blue World Pools policies and procedures. We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into context of its size.
More importantly, Blue World Pools executives recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Blue World Pools has made many changes allowing their customers a smooth approach to a complete satisfying experience when purchasing a fun and enjoyable pool. Blue World Pools has great purchasing power because they buy in such a large volume,
passing on those savings to their clients the best selection at an affordable price.. ..
Most businesses would never commit themselves like Blue World Pools has to the Rip-Off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to customer service/satisfaction in their industry.
Read more about Blue World Pools Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Blue World Pools, Global-Sun Pools, Hawaiin Pools And Pool Depot Ripoff Unpaid Wages - These snakes owe me THOUSANDS of $;s! Atlanta Georgia
To anyone considering either working for or buying a pool from Blue World Pools AKA Global-Sun, Hawaiin Pools or Pool Depot, I have a warning for you. These guys are total scumbags and you should hang up on them if they call you or if you have an appointment scheduled; you should CANCEL the appointment at once!!
Don't blame the sales reps, they are, as I was, ignorant of the ploys and schemes these guys pull until it's too late and they are also in over their heads and owned money. They are, as I was just looking for a way to get paid and end the relationship. Sad to say, there is little hope of getting paid.
I discovered this website after returning from a 3 month tour of duty on the road in Texas, Louisiana and Tennessee selling pools for these guys. I can verify that every bad thing that you read on this site is 110% true! From the lies to get the appointment( i.e. why they need your social security #) to the lies about missed appointments and rescheduling due to "rep car breaking down" or "no rep in your area"...blah blah blah, to the claims about the product itself, to the uncaring attitude when you are unable to make your payments and they foreclose, and lastly, that they don't pay their sales reps. I am owed approximately 8K and don't expect to see any of it. They claim that I forfeited my money by not working out my 7 day notice and therefore they can charge me $327 per lead, x's 4 leads per day, x's 7 days. 80% of those leads are CRAP, absolute junk; people that are only interested in probably can only afford a $299 pool. They also have a longstanding pattern of "renegotiating" the amount of the sale down to where all the sales magically become "house deals" and therefore the rep's commission went from $1050 to $150 or sometimes even as low as $50.
I started getting suspicious toward the end of my road trip, cuz they kept paying my "perdiem" but I never seemed to be getting paid my commissions. Each time I asked, Mr Fisher(chief lier and scroundrel) would say that we would get to all of that at the end of the quarter. Yeah, right! As soon as I got back to my home territory, i did get a statement of what i was owed but the paychecks stopped altogether. It seems while I was on the road closing deals for them, they would give me just enough to keep me selling but they were never interested in compensating me what I was owed. They would give me just enough to keep myself going. Living on the road is expensive as often the leads they would send me on were far apart. I would log as much as 200 to 400 miles a day. WIth the price of gas what it is, I was going into my own pocket to pay for gas to get out to the boonies and run a lead that was "only interested in the $299 pool". By the way, I am not aware of anyone successfully getting that pool, that is definitely a "bait and switch".
Every appointment would invariably end with me having to call the office for the TO - or take over. Even if I was sitting in a run down mobile home, sometimes with no running water or phone and them trying to sell a pool to these folks for absolutely 0 commission for me. I even had 1 customer that had the "take over" call on speakerphone the whole time. That call ended in a sale WAY below cost, and the company rep said to the customer "Well, let's get &*)% back on the phone and tell him that he's made absolutely no money on this deal...HaHa! I wish I was joking, but I'm not. These guys are the lowest form of scum on the planet, and I am personally ashamed that I worked for them.
Furthermore Mr. Customer, please understand that your sales rep will not get paid. They will invariably make up some story about how the deal got reworked because the customer tried to cancel or else they couldn't qualify for financing. Blah, Blah, Blah....they tell the sales reps that each and every lead you will run is pre-qualified for financing, we pre approve their credit. Uh-Huh, sure thing guys. An after road trip assessment revealed that of some 30 pools sold, 4 of which would have been a large commmission for me personally...as much as 1k. 3 out of those 4 got renegotiated down to house deals...sorry!
Better luck next time, I guess.
Well, I got tired of waiting to get paid and just stopped running leads for these jackasses. I have left my name off this report because I have a lawyer working on getting my money. Otherwise, I would gladly post my information and contact info in the hopes of garnering support for a class action suit. There are apparently quite a few unpaid sales reps out there.
ANYONE CONSIDERING BUYING A POOL OR WORKING FOR THESE TOTAL RIPOFF ARTISTS, BE WARNED!!
Anonymous
Jacksonville, Florida
U.S.A.