Complaint Review: BlueHippo Capital LLC - Vienna Virginia

Susy, I am a fellow Texan and I have utilized our public office in a situation like this. You can contact the Texas State Attorney General's Office Consumer Protection Division by calling 800-621-0508. They will look into this company. Believe me, this Hippo company probably doesn't care if it's listed with the Better Business Bureau but when an Attorney General's office comes calling, THEY WILL LISTEN! I had the same problem with a business here in San Antonio and I filed a case with the attorney general, I was refunded plus interest within about two weeks! I hope this helps and good luck! CJB

On December 31st, I called again and asked them for the status of my laptop, the lady told me that it was on its way and I should get it in a week, of course, this is what they've been telling me, so I called again like 3 hours later, and I told them that I wanted to cancel my account and I wanted a refund of the $1033 that I already paid, the lady told me that there was no problem to cancel the account, that she can do that right away but there is no way that I can get a refund, that I have to go online and order another product from their store. The "funny" thing is that 3 hours before that call, my laptop was on its way, so....how come she was able to cancel my account if they already shipped it? When I asked her that she didn't answer at all. Then I asked her what was I supposed to buy from them if they have no products available for anybody, if they didn't ship my laptop, what guarantee do I have that they'll ship another product? Again, she didn't answer at all. I told her that I already reported them to BBB and I wanted a refund, but she said no and hung up.

On December 31st, I called again and asked them for the status of my laptop, the lady told me that it was on its way and I should get it in a week, of course, this is what they've been telling me, so I called again like 3 hours later, and I told them that I wanted to cancel my account and I wanted a refund of the $1033 that I already paid, the lady told me that there was no problem to cancel the account, that she can do that right away but there is no way that I can get a refund, that I have to go online and order another product from their store. The "funny" thing is that 3 hours before that call, my laptop was on its way, so....how come she was able to cancel my account if they already shipped it? When I asked her that she didn't answer at all. Then I asked her what was I supposed to buy from them if they have no products available for anybody, if they didn't ship my laptop, what guarantee do I have that they'll ship another product? Again, she didn't answer at all. I told her that I already reported them to BBB and I wanted a refund, but she said no and hung up.

On December 31st, I called again and asked them for the status of my laptop, the lady told me that it was on its way and I should get it in a week, of course, this is what they've been telling me, so I called again like 3 hours later, and I told them that I wanted to cancel my account and I wanted a refund of the $1033 that I already paid, the lady told me that there was no problem to cancel the account, that she can do that right away but there is no way that I can get a refund, that I have to go online and order another product from their store. The "funny" thing is that 3 hours before that call, my laptop was on its way, so....how come she was able to cancel my account if they already shipped it? When I asked her that she didn't answer at all. Then I asked her what was I supposed to buy from them if they have no products available for anybody, if they didn't ship my laptop, what guarantee do I have that they'll ship another product? Again, she didn't answer at all. I told her that I already reported them to BBB and I wanted a refund, but she said no and hung up.