- Report: #988126
Complaint Review: Bookmasters Inc - Internet
Reported By:
Karima -
lansing, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bookmasters Inc
30 Amberwood Parkway Internet, United States of America
Phone:
888.537.6727
Web:
www.bookmasters.com
Categories:
Business Rating:
(0)
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Bookmasters Inc Rip-off alert for self-publishers! Internet
I am a recently published author and didn't want to use Lulu again as they are very pricy for children's book. I reached out to Bookmasters as their prices were competitive and they were an American based company. Well NEVER AGAIN!! They have made mistakes after mistakes: not meeting deadlines that they had committed to, not providing customer service, AND sedning refunds to the wrong persons. I am stil waiting for my refund check for books that they did not print. Apparently they sent it to the wront person and are now forwarding me to deal with their Accounting department. $100 may not be much for them, but I have an 8-mths old and I WANT my refund! Their Accounting department is not responding and the Account Executive I have dealt with is washing her hands off the whole thing.
I will NEVER use them again. Sorry if it means that I now have to outsource printing services overseas (because Amercia forgot the meaning of "the customer is king" but at least the customer service there can't be worse.
Don't fall for Bookmasters and don't say I didn't warn ya.
I will NEVER use them again. Sorry if it means that I now have to outsource printing services overseas (because Amercia forgot the meaning of "the customer is king" but at least the customer service there can't be worse.
Don't fall for Bookmasters and don't say I didn't warn ya.
2 Updates & Rebuttals
Bookmasters, Inc.
Ashland,Ohio,
United States of America
Bookmasters Response
#2UPDATE Employee
Fri, December 28, 2012
Bookmasters has been working with Ms. Karima to address her concerns. We pride ourselves on providing exceptional customer service and apologize that Bookmasters has not met Ms. Karima's expectations.
Ms. Karima's comments here have been passed onto the individuals at Bookmasters who have been working with her to do what they can to resolve her concerns as quickly as possible.
Bookmasters, Inc.
Ashland,Ohio,
United States of America
Bookmasters Response
#3UPDATE Employee
Fri, December 28, 2012
Over the past few weeks, Bookmasters has been working with Ms. Karima to address her concerns. We pride ourselves on providing exceptional customer service and apologize that Bookmasters has not met Ms. Karima's expectations.
Ms. Karima's comments here have been forwarded to the individuals at Bookmasters who have been working with her to do what they can to resolve her concerns as quickly as possible.
