- Report: #1295083
Complaint Review: Boost Mobile - Nationwide
Reported By:
American Consumer -
mcdonough, Georgia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Boost Mobile
Nationwide, USA
Phone:
1-866-402-7366
Web:
boostmobile.com
Categories:
Business Rating:
(0)
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Boost Mobile Deceptive Marketing/The Worst Service and Customer Service McDonough, Georgia Nationwide
I just purchased an Iphone 5 from Boostmobile 8 days ago. The plan I purchased is unlimited with 8G of personal hotspot. I switched from T-mobile unlimited plan with a similar plan but with 10G hotspot. I only switched because Boost's Iphone promotion.
Since having the phone, I've experienced extremely slow service. First, I can rarely get online. Almost everywhere I go, I never have all bars. When I finally am able to get online, it's very, very slow and often requires buffering. Also, when I use the hotspot, I cannot talk on the phone or vice versa. I never had this problem with T-mobile. Even more so, the phone does not keep a charge.
Because everyone raves about the Iphone, I decided to keep the phone and see if the glitches would work themselves out. Not so. On today, I went back to the store to get a refund of the phone and service and was told that the refund policy is 5 days. I then called the 800 number and was first told that they could not give me a refund. Then I was told that if I had purchased the phone online, they could issue a refund. I then asked to speak with a supervisor and of course noone came to the phone. They then directed me to the warranty department and of course they were confused. In turned, warranty told me to call Boost. Boost then told me to dispute this with my bank. Just a mess in every since of the word but I will try this option if all else fails.
What makes matters worst is that the phone is locked and I can't use it with T-mobile, which is where I'm going. They told me to see if Boost will give me the passcode to unlock the phone. Still trying to get this.
I am sooooooooooo disappointed with this service I can't beleive it. Boost's service is by far the absolute worse. I use my phone primarily for work, which requires that I use the phone and internet at the same time. This is not possible with Boost. Moreover, even when I do go online or use the hotspot, it's too slow to do anything. I may have to chopped this up as a lesson learned but not before I exhaust every avenue.
Having read so many similar complaints about Boost, their customer service, refund policy and misleading advertisement, there should be a class-action suit filed against this company. I am certain that a court will find in Plaintiffs' favor.
American Consumer, McDonough, GA
