- Report: #907227
Complaint Review: Bounce Energy - Internet Internet
Reported By:
ilic -
Dallas, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Bounce Energy
Internet, Internet, United States of America
Phone:
18884526862
Web:
www.bounceenergy.com
Categories:
Business Rating:
(0)
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Bounce Energy ,bounceenergy.com Terrible Service; They don't care about their customers; rude reps, result to threatening customers instead of assisting them , Internet
I have been a faithful customer of Bounce Energy company for around three years. I had always paid my bill on time. I was laid off my job last month and for the first time called Bounce Energy and told them I would be behind paying my bill by $40.00. I was waiting for my unemployment to get set up.
This morning all of my utilities were shut off. I called Oncore and was told that Bounce Energy had submitted a disconnect request. I live in Dallas, TX and I only owed $40.00 which I had informed Bounce Energy I would pay the next week. It is in the middle of July and super hot. I know there are people with larger bills than my $40.00 and I could not understand why Bounce Energy would not work with me by giving me one more week to pay this.
My utilities were shut off at 7 a.m. Bounce Energy's offices did not open until 8 a.m. Something told me to go ahead and find another provider. While waiting for Bounce Energy to open I called First Choice Energy and they were super fast and professional. They informed me I would not have to pay a deposit and submitted a rush for my Utilities to be turned on. When 8 o'clock came I called Bounce Energy and asked to speak with a supervisor. While waiting for a supervisor all of my electricity came back on as Oncore had recieved the new order from First Choice.
I expressed my dissatisfaction with how my utilities were turned off for a late payment of $40.00 after I had been a customer for years. They did not care. Could have cared less.
I am happy to be a First Choice Customer now and I want to let everyone know to avoid Bounce Energy. They don't care about their customers. If you fall on a hard time they will NOT work with you. Their agents will only threaten you.
This morning all of my utilities were shut off. I called Oncore and was told that Bounce Energy had submitted a disconnect request. I live in Dallas, TX and I only owed $40.00 which I had informed Bounce Energy I would pay the next week. It is in the middle of July and super hot. I know there are people with larger bills than my $40.00 and I could not understand why Bounce Energy would not work with me by giving me one more week to pay this.
My utilities were shut off at 7 a.m. Bounce Energy's offices did not open until 8 a.m. Something told me to go ahead and find another provider. While waiting for Bounce Energy to open I called First Choice Energy and they were super fast and professional. They informed me I would not have to pay a deposit and submitted a rush for my Utilities to be turned on. When 8 o'clock came I called Bounce Energy and asked to speak with a supervisor. While waiting for a supervisor all of my electricity came back on as Oncore had recieved the new order from First Choice.
I expressed my dissatisfaction with how my utilities were turned off for a late payment of $40.00 after I had been a customer for years. They did not care. Could have cared less.
I am happy to be a First Choice Customer now and I want to let everyone know to avoid Bounce Energy. They don't care about their customers. If you fall on a hard time they will NOT work with you. Their agents will only threaten you.
3 Updates & Rebuttals
The Outlaw Josey Wales
Golden Meadow,United States of America
ilic
Dallas,Texas,
United States of America
First Choice, like so many electricity providers, have stated they work with consumers who are a little bit behind
#3Author of original report
Fri, July 06, 2012
I don't have to wait to inform you of what First Choice will do if a person falls a little behind on their bill. Per The First Choice agents I have spoken to in great detail, they have a variety of payment options to assist customers who have fallen a little behind on their bill.
I'm sure you have never heard of this but guess what... MOST ELECTRIC COMPANIES DO. Especially for amounts as small as $40.00. Certainly you can't be that niave to think that no one EVER falls behind on a utility bill. Or maybe you are.
And for your information, even the Bounce Energy associate was shocked that they would shut off my power for being $40.00 behind when I had never fallen behind before. Did that answer your question? It's called a...Wait for it.. Here it comes... "PAYMENT ARRANGEMENT".
Ken
Colorado,USA
When you get a little behind on your First Choice bill,
#4Consumer Comment
Fri, July 06, 2012
come back and post what they do under the same circumstances.
