- Report: #635118
Complaint Review: Boundary Computer RadioShack - Ponderay Idaho
Reported By:
Chuck Wicca -
Sandpoint, Idaho, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Boundary Computer RadioShack
675 Kootenai Cut Off Rd STE B Ponderay, 83852 Idaho, United States of America
Phone:
208-263-4469
Web:
www.boundarycomputer.com
Categories:
Business Rating:
(0)
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Boundary Computer RadioShack Extortion to increase a computer repair bill Ponderay, Idaho
On August 9, 2010 a HP Pavilion tower was taken to the store for repair. The complaint was; the modem dialed the network but did not connect or hang-up.
On August 12, I called the store for the status of my computer. The clerk did not know about the computer but would check on it. Later I received a phone call and the caller identified himself as the computer technician in Bonners Ferry. He said he found nothing wrong with the modem but had found three viruses and the anti-virus program was out of date. He strongly advised that I let him do a tune-up. It would only cost another $50.00. Or the wild horses would roam.
3 Updates & Rebuttals
Michael
Bonners ferry,Idaho,
United States of America
Our services are fully explained and guaranteed
#2REBUTTAL Owner of company
Wed, September 08, 2010
We strive to provide honest and reputable service for every computer that is brought to us. Often a customer will attribute a problem (like a modem issue) to what is their best guess of the cause (bad modem). After conducting a thorough diagnositic not only do we find the root of the issue but also find other problems that effect performance or stability. It is our duty to our customers to fully inform them about the condition of their computer and offer appropriate solutions.
I'm sorry that you are upset because your diagnosis did not match ours, but we take pride in our work and guarantee our services and are confident that the issues which caused you to seek repair have been fixed.
Flynrider
Phoenix,Arizona,
USA
Stumped
#3Consumer Comment
Tue, September 07, 2010
Still waiting to hear how you were ripped off? $50 to clean up a computer sounds pretty reasonable.
jsr30fs
Maine,United States of America
So...
#4General Comment
Tue, September 07, 2010
So what you're saying is...
A.) You sent it to repair, citing your problem.
B.) You called about the status of the repair, and were informed that the associate would look into it for you.
C.) The associate clearly contacted the repair center for you and requested that they contact you with an update.
D.) The repair technician found your problem and quoted you an estimate for the repair.
Because a virus can and will prevent certain components of your computer from functioning properly. In your case it was the modem, which is not uncommon - as most newer viruses are geared at shutting down your access to the internet and then offering to restore it with popup offers that would charge your credit card for however much they feel like taking... and then starting the whole process over again.
But no, by all means, file it as a ripoff because the tech accurately identified your problem and then personally issued to you a more accurate price-quote rather than sending it back either unfixed or with a surprise price.
