- Report: #1334867
Complaint Review: Bovada - Internet
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Bovada
Internet, USA
Web:
https://ww.sports.bovada.lv
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Bovada sports.bovada.lvBovada Online Unpaid Winning Ticket Canada Internet
i placed a wager on 10/20/2016 for an NFL parlay on 3 teams. I printed my wager with transaction date and ticket number, amount of wager and amount to be paid if won. After winning, i checked my account Sunday afternoon after the games and my ticket was not on the transaction history, bet history, or open bet, it was there as an open bet after i placed it on Thursday prior to the Thursday Noght Football. I called customer service first thing Monday, 10/24/16, she said to email me the screen printout, luckily, i do screen print of my bets and print to pdf file. After various email communications, here is the final response: (what a rippoff)
Hello Mr. Dela Rosa,
Thanks for your reply.
We apologize for the inconvenience that this issue may have caused you.
As what was previously mentioned, there was no wager placed on your account on October 20. This was thoroughly checked and we can confirm that no funds were taken from your account.
This is a case of 'ghost wager' wherein a reference number was generated, but since there were no funds deducted on the account, the wager wasn't successfully placed by the system.
Should you have any questions, or require any further assistance, please let us know.
Regards,
Bovada Customer Service
[email protected]
1-888-263-0000
