We regret to hear that you were not satisfied with the material you recently downloaded from our Solution Library. Postings are included in the Library when the student who originally submits the question verifies with us that the responses were correct and that they were fully satisfied with what was provided. However, we are happy to offer you a promo code so that you can download free-of-charge something that is more to your liking. Please find a promo code below that will allow you to download 1 free solution from our Solution Library. Simply search the Library as usual and enter this code on the payment page.
BrainMass Customer Service
Canada#2UPDATE Employee
Wed, May 11, 2011
BrainMass Solutions are intended as guides to help students with their studies. All Solutions can be downloaded by students to help them with ideas, research and guidance on their specific questions, projects and assignments.
Our Solution Library database has over 190,000 active question/solution sets. When we receive a complaint regarding the correctness of a Solution, we offer a 100% satisfaction guarantee (in the form of a Credit for a future purchase), which is what this customer received, as noted in the email he/she included.
Additionally, upon notice that there may be an issue with a Solution, the Online TA (tutor) who addressed the question must confirm with our Operations team that the answer is correct in order for the Solution to remain in our system.
Unfortunately, without knowing the specific question, we cannot judge the validity of this customer's complaint. We have double checked our system and can confirm we have no Online TAs who reside in Bulgaria. If the customer would like to email our team with the specific question (all our Solutions have a ID number) we would be happy to re-evaluate the validity of the question.
Our team can be contacted at [email protected] to address any concerns with any aspect of our site.
Sincerely,
The BrainMass Operations Team