J j
San Antonio,#2Author of original report
Thu, May 07, 2009
I filed a complaint with BBB. A week later I received a phone call from Jerry Coward saying that Brake Check would change my brake pads for free. Since I had already changed the brake pads they agreed to refund the cost of my new pads. I hope more people will contact BBB because they get results.
J j
San Antonio,#3Author of original report
Thu, May 07, 2009
I took my brake pads to several different "certified" mechanics and they all agreed. The damage done to my pads was excessive. The damage didn't match up on the two pads.
Robert
Ft Eustis,#4Consumer Comment
Sun, May 03, 2009
"If my brake pads were really okay then why did Brake Check want to charge me $350 to do a brake job and have me sign a waiver?" To make $350 at over 75% Gross Profit Margin. The waiver is to scare you, and absolve them of any responsibility. "If my brake pads were okay why didn't the man from corporate just say that instead of denying the damage?" Read my above response.
J j
San Antonio,#5Author of original report
Sun, April 26, 2009
My back brakes where making a squealling noise. I didn't know until after all this happened that there are two recalls on my Jeep. One for ball bearings and another for a clip on the back brakes. That's the reason my brakes were making the noise, not my brake pads. If my brake pads were really okay then why did Brake Check want to charge me $350 to do a brake job and have me sign a waiver? If my brake pads were okay why didn't the man from corporate just say that instead of denying the damage?
Steve
Garner,#6Consumer Comment
Sun, April 26, 2009
If your were brakes were perfectly fine, why were you having them checked??
Robert
Ft Eustis,#7Consumer Comment
Sun, April 26, 2009
The "damage" is from one of the shops using a screwdriver or prybar to spread the pads to inspect. There is no cause for alarm. The impressions will do nothing to the rotors, nor will they degrade the life of the pads.
J j
San Antonio,#8Author of original report
Sat, April 25, 2009
I will take pictures of the pads tonight and email them. The actual damage to one of the pads is about 1 3/4 long, about 1/8 deep and 1/4 of an inch wide. You can see were they used a screwdriver. Then on the bottom there's another area thats about just as wide and deep but only about 1/2 inch long.
Robert
Ft Eustis,#9Consumer Comment
Sat, April 25, 2009
If either of the shops used a prybar/screwdriver to spread the pads to look at them(pretty common), the pads will have some impressions in them. It does not harm them. What damage was present?