Complaint Review: Brandefined - Internet Internet

REVIEW UPDATE: November 20, 2018: Brandefined remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Brandefined is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Brandefined has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Brandefined has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Brandefined remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Brandefined for its commitment to excellence in customer service.

Ripoff Report’s discussions with Brandefined have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Brandefined listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Brandefined’s principal, Mr. Mike Clancy, has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful businessman, Mr. Clancy feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Clancy hopes to maintain Brandefined as a successful enterprise both now and for many years to come.

Another top executive, CEO Ronald Way told us that Mr. Clancy's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care”. Brandefined's Ronald Way says this, "We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you’ll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world.’’

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, “Brandefined truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises.”



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Michael Clancy during an on-site inspection held by a third party verification company with no biases toward Brandefined.

Brandefined is a company specializing in providing bid brand strategies for small businesses. “We are an ad agency. We call over 4,000 people a day to see if we can help them get more clients,” explains Michael Clancy, a representative of the company. Leads are acquired from a third party and then get sourced internally for Brandefined’s purposes. In regards to the typical customer experience, Mr. Clancy explains, “They will get a good one. The prospect client will be given an education prior to any sales pitch. We changed our sales model from cold calls to set appointments then the webinar.”



Brandefined Customer Support & Complaint Resolution

At times, customers may not feel satisfied with the product or services they’ve received. However, Mr. Clancy states that they have not had many complaints. “Those who worked here before and may have lied to the clients are no longer here. We sell advertising, we cannot control the outcome of that, meaning we can’t guarantee any certain amount of increased business to the client,” he explains. He goes on to state that some clients complain that they paid Brandefined for advertising, but didn’t get as much business as they were expecting. However, he states that they paid for advertising, and that’s what they got – advertising on social media that they did not have before. After a complaint is resolved, Mr. Clancy states that his team will follow-up with the customer via phone call.

During the sales process, customers are expected to remit payment at the point of sale, and then Brandefined provides their service once payment is received. Mr. Clancy feels that, from his perspective, they do not pressure their clients into purchasing advertising. He states that Brandefined has an ‘A’ rating with the Better Business Bureau, is a Facebook studio edge partner, and a Google certified partner.

Although Mr. Clancy insists that changes they have implemented have little to do with Ripoff Report, there have been changes made internally to Brandefined’s procedures. “We now show a 30-minute webinar to clients before they purchase our services. Our team has a script they must read and if they say things that are not true, they get fired,” he explains.

Mr. Clancy recognizes the transparency that working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program can provide. “I think a lot of companies say they are transparent but are not,” he states.

Brandefined / Statement from the CEO Ronald Way

"We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you’ll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.”

Brandefined's team have expressed that they feel very confident doing their job.

Brandefined takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Brandefined provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr.Way is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers.”



Ripoff Report was pleased to learn that Brandefined's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM BRANDEFINED

Brandefined recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Brandefined has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Mr.Way and Mr.Clancy, Ripoff Report is convinced that Brandefined is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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