- Report: #1171919
Complaint Review: Bravofly - Internet
-
Author Not Confirmed
Why?
Bravofly
Internet, USA
Phone:
0039 0423 402040
Web:
http://www.bravoflyrumbogroup.com/about-us/management.aspx
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bravofly Bravofly = NO Bravo No Fly Chiasso, Internet
Bravofly is an online service selling cheap flight tickets.
Customer service is the worst I experienced so far.
Batteling with them since April to get a compensation
for the stuff up Bravofly caused by not changing the flight
to the dates I requested.
Causing me additional expenses
- like buying another flight ticket to be able to fly from Bangkok to Sydney.
- Expensive overseas calls to Chiasso in Switzerland from a public phone at Bangkok airport.
- Forex exchange fees.
And still waiting.
After over 5 month they commited to refund 60 euro a far cry from the many hundred dollars I spend.
And still waiting to get the compensation for all the stuff ups they caused me.
A Message to everybody...
Do Not Buy Anything Through This Online Service Below
Do yourself a favour and stay away from the most
- incompetent,
- disorganoised and
- unprofessional bunch of people I encountered so far
It will save you
- lots of grieve
- wasted time talking to the customer service in switzerland
- lots of money in case your ticket was very expensive
The Battle continues lets see what happens next.
Kurt
1 Updates & Rebuttals
Sofia Bravofly
Bravofly Booking
#2UPDATE Employee
Mon, September 29, 2014
Dear Kurt,
We are sorry that you are still unhappy with the way your complaint has been handled.
Our intention has always been to refund you however we did not and still do not have the exact amounts of the extra costs incurred. For this reason we asked for receipts from you and our Customer Care Team have recently written to you asking to specify the amounts again. As soon as we receive this information we will proceed with the rest of the refund.
Kind regards, Sofia
