- Report: #787648
Complaint Review: Breville - Fishers Indiana
-
Author Not Confirmed
Why?
Breville
19400 S. western avenue torrance CA 090501 Fishers, 46038 Indiana, United States of America
Phone:
317-506-4900
Web:
brevilleusa.com
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Breville Would not Honer Warranty Fishers, Indiana
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I bought a Breville Espresso Maker on Amazon. Breville offers a 1 year warranty on the BES250XL machine, and 8 months into the warranty, the frothing pump lost pressure, and began leaking.
I contacted Breville, and they said to decalcify the machine. I did - again, as I had done roughly every 3 months as recommended since we purchased it. However, We also only run water from our reverse osmosis purified system through the machine.
It didn't work - as I suspected - so they put me on a hamster wheel of customer service events over 3 weeks. I finally gave up - as I'm sure they wanted - and kissed my $300 good Bye.
This was a horrible experience with both their product and their customer service
I contacted Breville, and they said to decalcify the machine. I did - again, as I had done roughly every 3 months as recommended since we purchased it. However, We also only run water from our reverse osmosis purified system through the machine.
It didn't work - as I suspected - so they put me on a hamster wheel of customer service events over 3 weeks. I finally gave up - as I'm sure they wanted - and kissed my $300 good Bye.
This was a horrible experience with both their product and their customer service
