Complaint Review: BRIC Group TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. The BRIC Group offers investors divers real estate investment opportunities in equally diverse markets around the world. The BRIC Group is all about trust and confidence and their business model ensures complete peace of mind. The BRIC Group is developing its own master-planned beachfront resort in Northeast Brazil making The Coral a six-time award-winning resort. - Other

REVIEW UPDATE: November 28, 2018: BRIC Group remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. BRIC Group is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, BRIC Group has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, BRIC Group has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever BRIC Group remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to BRIC Group for its full commitment to quality customer service.

Ripoff Report's discussions with BRIC Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. BRIC Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. The CEO's philosophy is that his clients’ success is a fundamental measure of his own business success. BRIC investing their funds and money into their investments before releasing them to their clients shows the trust they have in their business concept. One of the main things that Ripoff Report have learned during their review of BRIC Group is that client satisfaction and guarantee is at the heart of their business. They have a totally dedicated team on the ground who are serious about their commitments to their clients and who deliver on their promises.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Peter Van Beuningen during an onsite inspection held by a third party verification company with no biases toward BRIC Group.

BRIC Florida LLC is an investment company that specializes purchasing properties and developing professional relationships with investors who purchase said properties. These properties are located in several cities in Florida and Brazil. Peter Van Beuningen stated the following about his company, "we redo them [properties] so that they have good rental potential, and then we sell these properties within the rental income guarantee...so for investors this is direct rental income."

Leads for BRIC Florida LLC are obtained through several different sources. Their online sources include: Facebook, Google Ads, and LinkedIn. Over half of their leads are generated though referrals from satisfied clients. Once a client has expressed interest they will be advised in detail as to how there service work. If that potential client decided to proceed with purchasing a property they will be assisted with the purchasing process, "from A-Z."

CUSTOMER CARE & COMPLAINT RESOLUTION BRIC GROUP

During the onsite interview Mr. Van Beuningen was asked to describe a common complaint the company received. He assured us that BRIC Florida LLC rarely receives complaints. This is mainly due to the great customer service provided by the company, "if there are any issues we [see it through to] the end to make the client happy." BRIC Florida LLC provides consistent communication between themselves and the client to ensure no misunderstands arise with the purchase of their property.



Additionally, Mr. Van Beuningen expressed that the reports placed on Ripoff Report's website were false. He went on to express the great lengths that BRIC Florida LLC goes through to ensure ultimate client satisfaction, "everybody that has interest to purchase we offer them an inspection trip. We pay...flight plus hotel to meet the lawyers, the architects, the notary, anything that is involved in buying land. So you will see with your own eyes the piece of land that you are buying...any doubts in the credibility we provide is [assured] physically."

BRIC Florida is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Van Beuningen further stated, "we are open to anything to solve this matter, and we are an open book."

BRIC GROUP STATEMENTS FROM THE CEO

" We are proud to offer our clients real guarantees and safeguards when investing with BRIC Group. Every client is assured 100% transparency and complete understanding of the investment product they are purchasing. Our full portfolio and a list of services can be viewed on our website, in our brochures and discussed in more depth with our consultants. In addition, clients have at their fingertips a team who remain in constant contact with them both prior and post purchase. The relationships we build are ongoing.”



BRIC is a business that is going from strength from strength. We believe 100% in our products and business concept. We thrive on our clients' satisfaction and understand that for our business to continue to grow we have to show transparency, dedication and commitment. We have a large percentage of repeat business and referrals which proves our clients are fully satisfied and happy with the services being offered by us.

BRIC's Being able to offer such exceptional guarantees to clients and having the knowledge that every asset is owned by the company gives a great confidence and comfort to employees at the BRIC Group. They feel it really makes a difference in their ability to build long-lasting relationships with their clients that are based on trust and transparency. BRIC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "The success of BRIC Group really is an entire team effort. Decisions are made by a collective of experienced and skilled professionals who are experts in their fields. Management have an open-door policy that allows all employees to feel heard and be fully included in business activities and strategy. Regular internal communications are sent out so all team members around the world are kept up-to-date. " Ripoff Report was pleased to learn that BRIC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM BRIC GROUP

BRIC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, BRIC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with BRIC Group place the client at the centre of their business crafting investments that will deliver solid returns and ensure 100% client satisfaction. They go the extra mile to add value to all investment products under their portfolio and provide guarantees and safeguards over and above their peers in the industry. BRIC Group has set themselves apart by taking the time to invest in its client relationships through this advocacy report., Ripoff Report is convinced that BRIC is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that BRIC Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.



Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

----------------------------------