- Report: #1450625
Complaint Review: BrightStar.com -
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BrightStar.com
United States
Web:
www.Brightstar.com
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BrightStar.com BrightStart (Apple product Trade In Vendor) BrightStar is an incompetent and shoddy 3rd party vendor used by Apple for product trade ins Internet
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Brightstar is an incompetent organization that Apple needs to immediately remove as a recommended Trade In Vendor.
On June 2nd, I sent my AppleWatch series 2 to them after being offered a $125.00 trade in value for my watch. I followed all proper packing instructions. After receipt of my watch, Brightstar rejected my watch due to it not lowering up for them. The watch was sent to them in excellent condition. The main reason I was trading in the watch was in support of my plan to upgrade to a newer AppleWatch. The watch was less than 3 years old. I contacted the customer service number to speak with them directly. This was a worthless experience since neither service representative had any information specific to the status of my watch. I finally told them to send back my watch. They stated that it should be returned within 3 to 5 business days. This did not happen. This entire ordeal, went from June 2nd until July 5th (They state below that it was June 27th when they mailed back the watch).
When I received my watch on July 5th, I immediately placed it on my AppleWatch charger (my original charger that came with the watch). Guess what? The watch immediately charged and immediately paired back to a back up stilled stored for my Apple Watch account. That's the good news. The BAD news is the stupidity of this organization. As a consumer, I was without my watch for close to a month due to the stupidity of this organization. I will be passing on to any and all who ask me to NEVER use Brightstar for business. Hopefully I will have another means to trade in my watch in prep for a new one. This is not the way to go for that process.
