Complaint Review: Brinks - Irving Texas

I work for an ADT dealer and have worked for Brinks Home Security. All monitoring agreements outside of California are for a three year term and two years in California. All security monitoring agreements are automatically renewed annually for one year after the term of the agreement. you have to cancel within 30 days of the end of the agreement or it will automatically renew for one year. Read before you sign!!!! I have only had one customer in the last year read their paperwork before they signed it. I have to tell every customer to read it first and then sign. I can tell you that most sales people are lazy and weak and are afraid to tell you of any fine print. It is an absolute must that you read before you sign anything period!

Within every company that deals with customers there is always a "crazy customer". In companies such as Brink's with almost 1 million customers then I'm sure they have seen their share. From the way this person has presented his case it seems like this may be one of them. The Brink's rep gave valid information in a professional tone even after being treated unkindly by the ex-customer. I am sure that something may have happened to upset this customer, but from the comments he has made it's obvious that even if Brink's tried to resolve the issue the customer wouldn't have wanted to hear it. I have been a Brink's customer, as have my family and friends, for as long as I can remember. They have always treated me good, been polite, and have always had a wonderful reputation. From doing research recently they were even given consumers reports best buy, and have a wonderful rating with the BBB. Also, when you type in Brink's in director only 2 things pop up. That should say something about this company. Also, if you look up other comparable big security companies they have a heck of a lot more. In any service industry mistakes can happen, but it is not the mistakes that define a company. It is how the company deals with the mistakes that shows how good or bad the company is. I just think the entire thing sounds a bit fishy. Just the fact alone that the rep explained how to solve your problem when he didn't have to says volumes about the company just in itself. I'm sure that there are some facts about this that are not being disclosed.

no one asked you for help. after what your company pulled, you can only expect venom from me. professionalism has already been tried and as i will repeat - you company treated me like scum. i called and called and mailed and mailed, they would not listen, help, or try to resolve this issue. amazing how you conveniently had no answers other than another waste of my time and are unable to address the previously stated issues either. instead you prefer to act like the rest of your company and continue the abusive behavior. this is typical of the behavior one gets from your company. do you take special classes in ripoff and abuse?? please do not respond again as i will waste no more of my time with people who make it their business to be dishonest, expect payment for service they do not provide, screw with your credit (as if anyone takes that seriously)and sit in an ivory tower. take of the rose colored glasses and smell the coffee - hopefully lots of people will learn not to hire or trust your company.

no one asked you for help. after what your company pulled, you can only expect venom from me. professionalism has already been tried and as i will repeat - you company treated me like scum. i called and called and mailed and mailed, they would not listen, help, or try to resolve this issue. amazing how you conveniently had no answers other than another waste of my time and are unable to address the previously stated issues either. instead you prefer to act like the rest of your company and continue the abusive behavior. this is typical of the behavior one gets from your company. do you take special classes in ripoff and abuse?? please do not respond again as i will waste no more of my time with people who make it their business to be dishonest, expect payment for service they do not provide, screw with your credit (as if anyone takes that seriously)and sit in an ivory tower. take of the rose colored glasses and smell the coffee - hopefully lots of people will learn not to hire or trust your company.

no one asked you for help. after what your company pulled, you can only expect venom from me. professionalism has already been tried and as i will repeat - you company treated me like scum. i called and called and mailed and mailed, they would not listen, help, or try to resolve this issue. amazing how you conveniently had no answers other than another waste of my time and are unable to address the previously stated issues either. instead you prefer to act like the rest of your company and continue the abusive behavior. this is typical of the behavior one gets from your company. do you take special classes in ripoff and abuse?? please do not respond again as i will waste no more of my time with people who make it their business to be dishonest, expect payment for service they do not provide, screw with your credit (as if anyone takes that seriously)and sit in an ivory tower. take of the rose colored glasses and smell the coffee - hopefully lots of people will learn not to hire or trust your company.

no one asked you for help. after what your company pulled, you can only expect venom from me. professionalism has already been tried and as i will repeat - you company treated me like scum. i called and called and mailed and mailed, they would not listen, help, or try to resolve this issue. amazing how you conveniently had no answers other than another waste of my time and are unable to address the previously stated issues either. instead you prefer to act like the rest of your company and continue the abusive behavior. this is typical of the behavior one gets from your company. do you take special classes in ripoff and abuse?? please do not respond again as i will waste no more of my time with people who make it their business to be dishonest, expect payment for service they do not provide, screw with your credit (as if anyone takes that seriously)and sit in an ivory tower. take of the rose colored glasses and smell the coffee - hopefully lots of people will learn not to hire or trust your company.

I'm almost sorry I wasted my time responding. Your obviously too angry to even see another point of view. If you really wish to solve this issue and/or lodge a complaint against this sales rep. make one last call to Brinks,Press O, tell them you have a complaint and will ONLY accept being transferred to the "Director of the Central Region". You will be transferred, most likely to a voicemail address, to the person who has the authority to solve any problem you have. May I suggest you be professional, no one wants to help out someone who is acting like a jerk. I hope this helps.

I'm almost sorry I wasted my time responding. Your obviously too angry to even see another point of view. If you really wish to solve this issue and/or lodge a complaint against this sales rep. make one last call to Brinks,Press O, tell them you have a complaint and will ONLY accept being transferred to the "Director of the Central Region". You will be transferred, most likely to a voicemail address, to the person who has the authority to solve any problem you have. May I suggest you be professional, no one wants to help out someone who is acting like a jerk. I hope this helps.

I'm almost sorry I wasted my time responding. Your obviously too angry to even see another point of view. If you really wish to solve this issue and/or lodge a complaint against this sales rep. make one last call to Brinks,Press O, tell them you have a complaint and will ONLY accept being transferred to the "Director of the Central Region". You will be transferred, most likely to a voicemail address, to the person who has the authority to solve any problem you have. May I suggest you be professional, no one wants to help out someone who is acting like a jerk. I hope this helps.

guess you dont have all the facts or only the ones you want to hear - your representative Kyle Lewis represented in front of witnesses the ability to be released "without problem". dont waste my time telling me to call the company and complain against the rep - thats a major crock of bull, cause all they do is ignore you. he split once he got his commission, cause thats all you care about. we told them up front we only would be there two years - no problem, dont worry, its ok, - dont have the unmitigated gall to tell anyone how honest and professional you people are. your company is dishonest, unprofessional, vindictive and irresponsible. yes they are well trained in customer abuse and misrepresentation so you can get and keep market share by any means possible. your company demanded we sell the system to the next owner of the building who specifically did not want your service. Its a crock to believe that you are doing anyone a service by auto -renewal. its just one more way to lock in clients. good companies notify you of the end of service and allow you to make your own decision. what makes you think you are too good for that? dave - get a real life and a real job.

Brinks takes pride in its employees. As a whole they are honest, professional, & well trained. Are we getting the whole story? You signed a contract for a certain length of time, with a specific area to initial stating you understand that length of time. Why then would a salesman then say, "Oh but that doesn't apply to you though." If you truly feel that individual misrepresented the facts, then lodge a complaint with the company against that person. Brinks takes those matters very seriously. There is no "selling" of the system to a new owner. In many areas an alarm system is considered a permanent addition to the property & can not be removed. Therefore if the new occupant activates the system, Brinks has "kept" a customer and you will be released from you contract. It's a loophole put there for the customer's benefit, and it was offered to you. Also, Brinks will install a new system in the new location of your business & the service will follow you there. The "built in renewal" is a security measure. Don't you agree that it would be bad business & a liability to simply stop your service at the end of your term if we don't hear from you? If you do not cancel your service then it will continue. Why is that a shock?