- Report: #262751
Complaint Review: Broadway Photo & Video - Brooklyn New York
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Author Confirmed
Why?
Broadway Photo & Video
337 East 89th Street, Brooklyn, 11236 New York, U.S.A.
Phone:
800-687-1740
Web:
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Broadway Photo & Video Additional Charges for Items Supplied with the original Package Brooklyn New York
On May 16. 2007 I ordered a Fujifilm Finepix S6000fd Camera from Broadway Photo over the internet as a graduation gift. I printed off the billing and a copy of the items included with the camera.
Later in the day when I did not have access to my computer internet service, I received a phone cal from them telling me the order I had placed did not include memory card, batteries, and other basic items to get the camera up and running. The said in order to do that, I would need to spend additional money to buy the accessories.
As it was a graduation gift and I wanted it to be operational and I was unable to verify at that time if they were telling me the truth, I agreed to that charge, if what they were telling me was correct.
Later that night I researched the information and discovered they had lied and the purchase I made included all the additional items. I E-mailed them that night and informed them I would not pay the additional charges.
I called on the phone after receiving the order and the billing and was hung up on while trying to resolve the dispute. To this date 7-23-07, the issue is unresolved.
Rick
Loveland, Colorado
U.S.A.
Later in the day when I did not have access to my computer internet service, I received a phone cal from them telling me the order I had placed did not include memory card, batteries, and other basic items to get the camera up and running. The said in order to do that, I would need to spend additional money to buy the accessories.
As it was a graduation gift and I wanted it to be operational and I was unable to verify at that time if they were telling me the truth, I agreed to that charge, if what they were telling me was correct.
Later that night I researched the information and discovered they had lied and the purchase I made included all the additional items. I E-mailed them that night and informed them I would not pay the additional charges.
I called on the phone after receiving the order and the billing and was hung up on while trying to resolve the dispute. To this date 7-23-07, the issue is unresolved.
Rick
Loveland, Colorado
U.S.A.
