- Report: #409908
Complaint Review: Bromalite And Acaiburn - Riverton Utah
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Author Confirmed
Why?
Bromalite And Acaiburn
P.O. Box 2012 Riverton, 84065 Utah, U.S.A.
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Tell us has your experience with this business or person been good?
Bromalite And Acaiburn I ordered a sample, and was charged $4.95 for s & h. Then was charged $75, so far. Don't try bromalite and acaiburn, Riverton Utah
Me and my mom heard about these two products on Rachel Ray and Oprah. So we ordered the two products, free trials only pay $4.95 each shipping and handling.
Now I have a $75 charge on my account for something I didn't order.
Now after reading other reports on these two companies, I may have many other charges on my account, for many months. Please DO NOT order from these companies.
Kerri
Douglasville, Georgia
U.S.A.
Now I have a $75 charge on my account for something I didn't order.
Now after reading other reports on these two companies, I may have many other charges on my account, for many months. Please DO NOT order from these companies.
Kerri
Douglasville, Georgia
U.S.A.
2 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
Conniea78
Encino,California,
U.S.A.
Contact Us To Clear Up This Account
#3UPDATE Employee
Fri, February 13, 2009
Hello my name is Falon. I'm the customer service manager for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. My email is [email protected] or if you call our customer service line 1-866-897-0663. I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day. Falon, CSM Bromalite
