- Report: #406372
Complaint Review: Bromalite - Internet
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Bromalite
bromalite.com Internet, U.S.A.
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Bromalite I got a full refund!!!! Internet
here is my story. I was looking on the web for something and read this lady's story about how she brought some pills off of acaiberryultimate.com and bromalite.com to lose weight and that they were recommended by oprah. I ordered the free trial from both and after I finished I started reading about these websites being scams so I got scared.
The next morning I looked at my account and saw a charge of about 37.98 I believe. I didn't panick I just cancelled my card and called the numbers on there site with no luck and I looked to see what company owned the site and I called them and explained what happened and he looked up my account and nicely gave me this number 1800-715-1354. I called that number and waited for about 20 minutes until I got through to someone and the lady tried to act dumb and say she didn't see my account so I told her that was a lie and that I just spoke with someone who had no trouble finding it. After I said that she magically stop being stupid and found it and I made sure she gave me a refund confirmation that should look something like this 963A or all numbers. It took a few days to refund back but I did get a full refund.
Erika
atlanta, Georgia
U.S.A.
The next morning I looked at my account and saw a charge of about 37.98 I believe. I didn't panick I just cancelled my card and called the numbers on there site with no luck and I looked to see what company owned the site and I called them and explained what happened and he looked up my account and nicely gave me this number 1800-715-1354. I called that number and waited for about 20 minutes until I got through to someone and the lady tried to act dumb and say she didn't see my account so I told her that was a lie and that I just spoke with someone who had no trouble finding it. After I said that she magically stop being stupid and found it and I made sure she gave me a refund confirmation that should look something like this 963A or all numbers. It took a few days to refund back but I did get a full refund.
Erika
atlanta, Georgia
U.S.A.
1 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
We Are Sorry For Your Negative Experience
#2UPDATE Employee
Fri, January 02, 2009
Hello my name is Connie. I'm a customer service representative for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. We are truly sorry about the negative experience you have had in regards to our product and would like to rectify the situation. I suggest contacting my manager directly, her email is [email protected] or if you call our customer service line 1-866-897-0663. We would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day. Connie, CSR Bromalite
