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  • Report:  #590481

Complaint Review: brown auto - charlottesville Virginia

Reported By:
derek - charlottesville, Virginia, USA
Submitted:
Updated:

brown auto
1357 Richmond Road charlottesville, 22911 Virginia, United States of America
Phone:
(434) 977-3380
Web:
Categories:
Tell us has your experience with this business or person been good? What's this?
Lost two tires and wheels. Towing company took me to Brown. I didn't realize they charge over twice what any other company in the area charges. They quoted me $700 for new tires and wheels what everyone else quoted for 4 wheels and tires better suited to our climate - my tires were for snow not rain. When I told Brown I wanted better tires, they said they would charge me $250 for "restocking charges" even though everything was new. I have since found out from their other, former, customers that they play this game with everybody. I have heard they charge $85 for an oil change, an 180% increase over Jiffy Lube.

I went along with their threat cos I wasn't going to pay $250 for nothing. They gave me the contract when I got my truck back. No mention of a restocking charge. So I guess sheer blackmail which I fell for.

Avoid this company. If there is anybody with good to say about them, then go ahead. No one I know has had a good experience.


3 Updates & Rebuttals

Flynrider

Phoenix,
Arizona,
USA
Same ol' story

#2Consumer Comment

Fri, April 09, 2010

   This is just a rehash of report #587296 .    The author has changed it a bit to make it seem like he's not such a dumbass.   His original complaint was that this establishment charged a lot more than they did on the Internet.   Duh!

   Basically, he bought tires and wheels without shopping around and now is upset because he paid too much.  No surprise there.

 


Susan

This City,
Illinois,
USA
Just a point

#3Consumer Comment

Thu, April 08, 2010

The original poster reported Brown Auto.

His subject said brown auto brown toyota, brown honda, brown foreign auto. He did NOT say what he owned and even if he did, the manufacturer cant be blaimed. 

You lost two tires and wheels. Did you tell the towing company to take you to Browns? 

What is the make of your truck and tire size?  Either way, when they quoted you the price you could have refused and had your truck towed elsewhere.


Karl

Highlands Ranch,
Colorado,
USA
BREAKING NEWS!!! *Anyone can 'Google' this- TOYOTA OFFICIAL: "WE NEED TO COME CLEAN", and read the related articles.....

#4Consumer Comment

Thu, April 08, 2010

on the web.


WELCOME TO TOYOTA- ONE MASSIVE LIE


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