- Report: #313517
Complaint Review: BSM/GRANT SEARCH ASST LAS VEGAS NV US - Las Vegas Nevada
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BSM/GRANT SEARCH ASST LAS VEGAS NV US
BSM/GRANT SEARCH ASST LAS VEGAS NV US Las Vegas, Nevada, U.S.A.
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BSM/ GRANT SEARCH ASST LAS VEGAS NV US Unauthorized Charge to my Credit Card Las Vegas Nevada
A charge to my debit card appeared this month for the amount of $39.95 that I did not authorize - when I tried to find out who the heck this was doing a search on the internet - I discovered a number: (866) 212-1343 but the number gets an automated message and I can not get through to find out how they got my card number - Can someone help me on how I should report this? Thanks for your time.
Hank
Surprise, Arizona
U.S.A.
Hank
Surprise, Arizona
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Mon, March 03, 2008
First of all let me offer my sincerest apologies to Hank. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we would not have charged Hank had he canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends. When you order our product you must select "Ship My FREE Kit!". Right next to that button is the following statement: Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST. Hank, please contact customer service at the number listed above. There you will find a helpful agent waiting to assist you with your concern. The number you provided in your complaint is not one of our customer service numbers. If you are another customer that is reading this and you feel that we have failed you in some way please or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at [email protected] and I will be happy to address your concerns ASAP. Sincerely, Ryan R.
