- Report: #322229
Complaint Review: BSM/GRANT SEARCH ASST LAS VEGAS NV - LAS VEGAS Nevada
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Author Confirmed
Why?
BSM/GRANT SEARCH ASST LAS VEGAS NV
NETWORKAGENDA.COM LAS VEGAS, Nevada, U.S.A.
Phone:
800-418-9320
Web:
N/A
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BSM/GRANT SEARCH ASST LAS VEGAS, NV UNAUTHORIZED CHARGES TO CREDIT CARD LAS VEGAS Nevada
On my credit card bill received today I have three unauthorized charges in the name of BSM/Grant Search Asst Las Vegas, NV inthe amount of $39.95 posted date of 02/26 and BSM/SBA Express - Las Vegas, NV in the amount of $7.96 with a posted date of 03/06 and from NETWORKAGENDA.COM of $9.95 with a posted date of 03/14.
Upon calling my credit card the lady told me that another reoccuring charge of $39.95 was posted on the date of 03/27. She said that I would have to call the 800 number listed on my credit card bill to have this company reverse the charges. The number listed was 1-800-318-9320. Unfortunately, this 800 number is not available on weekends so I must call on Monday.
I canceled my card. I don't want any more charges to show up while I am disputing these unauthorized charges.
Glenna
Sioux City, Iowa
U.S.A.
Upon calling my credit card the lady told me that another reoccuring charge of $39.95 was posted on the date of 03/27. She said that I would have to call the 800 number listed on my credit card bill to have this company reverse the charges. The number listed was 1-800-318-9320. Unfortunately, this 800 number is not available on weekends so I must call on Monday.
I canceled my card. I don't want any more charges to show up while I am disputing these unauthorized charges.
Glenna
Sioux City, Iowa
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, April 01, 2008
First of all let me offer my sincerest apologies to Glenna. There are no commitments with the free product. The Grant Master CD based Grant Program is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of obtaining grant funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, this site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. It also provides access to one of the largest grant data bases you can find anywhere. Here you can find both government and private foundation grants. It offers information from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our members website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation page and in the confirmation/thank you email, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service so they may see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We do not charge customers that call customer service and cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. When you order our product you must select "Ship My FREE Kit!". On the same page as that button is the following statement: Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694 M-F, 9am-9pm, EST. Glenna, please contact customer service at the number provided in the above disclosure. There you will find a happy, helpful agent waiting to assist you with your account needs. If you are another customer that is reading this and you have concerns you need addressed please contact customer service at the number above. If you have tried customer service and feel that we have failed you in some way or you feel you were mistreated in any way please call me directly at 435-773-1795 or email me at [email protected] and I will be happy to address your concerns ASAP. Sincerely, Ryan R.
