Bobby
Clarkston,#2Author of original report
Sat, June 09, 2012
The owner of this company amazes me by trying to say it was the thermostat. He is trying to fool everybody and thinks I will not be vigilant in responding via the Ripoff report. He will surely sell you units and send over inexperienced techs to do work, and then never answer calls or emails when customers call. I thought he was going out of business based on him telling me that he simply would not be dealing with my problem that he created, that he is was "out of the residential business", and that trying to go to court would be "futile" because he was dissolving his buisness.
Please refer to the following email from Doug Zweber dated December 8 2011 (funny how he wrote this rebuttle 6 months later after saying he was out of the business, and any attempt to go through court would be "futulie"!!)
----- Forwarded Message -----
From: BHA <[email protected]>
Sent: Thursday, December 8, 2011 11:27 AM
Unfortunately our business has been dissolved so any court fight would be futile. I suggest you contact another company to resolve the issue. The factory covers major parts for 10 years and minor parts for one so if a part of your system is proven defective the service company doing the repair will be reimbursed by the factory for the cost of the part.
<<<End of Email>>>
Doug - It was not a thermostat problem as you say (I have documentation from certified companies showing it was your shoddy work that was the issue). You would have known this if you were a reputable business person who held their end of the agreement to provide even marginal service along with the units you sell. You are simply a very bad business person who is only interested in making unit sales and not backing up any work done by inexperienced technicians who are fresh out of high school. Shameful. Advice to others - stay away from these guys!! Bad news indeed and a total nightmare. Don't say you were not warned.
BHA
Suwanee,#3REBUTTAL Owner of company
Mon, May 14, 2012
This customer bought a condenser (outside unit) from us during the summer months. When winter came along we sent out our tech and found the thermostat operating incorrectly (not the unit) which was unrelated to the work we did. The outside temps were below 32 and the emergency heat wasnt coming on to fire the heat strips. Customer refused to pay for the technicians time to diagnose the system. We told the customer if the problem re occurs that we would need payment for the previous call before sending another tech to look at the job.