Complaint Review: Bullet Express - pacoima California

I Started filling out the form on web page to order on 8-22-2009, got to the payment page, had info filled in, decided not to complete transaction to purchase.  Closed web page.
 on Monday, 8-24-2009, charge on Checking account appeared for 140.70 (purchase price of unit).  Immediately called their customer service, they apologized, tried to sell it to me for half price, I insisted they refund the full amount since I never ordered it to begin with and the charge was made unlawfully to my checking account. 

The rep stated that the order was cancelled (Even though I never submitted the order in the first place) and that I would receive a refund in 24-48 hours.  As of today, 8-26-2009, no refund received.  I called again and spoke with another person, they stated that since it was an electronic check that they "processed" it would take another 10-15 days to process the payment, then 10-14 days to process the refund.  I never ordered it in the first place, and they said according to their web tracker, I filled in all the information, went to the next page where you confirm the purchase and authorize the payment, and closed the web page... I was told when you CLOSE the web page it sends the order through even if you do not authorize the payment!!!
this is theft and fraud!!!

<b><font size=+2><font color="#0000FF">EDitor's Suggestions on how to get your money back! </font></font></b>  

<b><font size=+1>HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: </font></b>

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account.  Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. 

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far.  Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done.  Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute.  Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything!  Direct them to the hundreds of victims reports that were filed on Rip-off Report.com.  And if you're at the bank, walk them over to their computer and make them go to this site!  If you are on the phone with them, tell them you will wait while they access this site!  Either way, be persistent!  

<b><font size=+1>DO NOT TAKE NO FOR AN ANSWER! </font></b>

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state.  Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. 

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge!  But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. 

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was.  Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

<b><font size=+1>CHARGES TO YOUR CREDIT CARD</font></b>

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away.  In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge.  In rare cases, credit card companies will review disputes, but refuse to reverse the charges.  If this occurs, complain to a manager and let them know you will be filing a report here.  

Remember Don't let them get away with it!   Make sure they make the Rip-off Report .. <i>The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. </i>

 And good luck Let us know how you do!

ED Magedson Founder

RipoffReport.com

Author of www.ripoffrevenge.com

Rip-off Report

PO Box 310, Tempe, Arizona 85280