- Report: #304259
Complaint Review: Business Financial Publishing - Washington District of Columbia
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Author Confirmed
Why?
Business Financial Publishing
1015 18th St. NW, Suite 508 Washington, 20036 District of Columbia, U.S.A.
Phone:
202-420-7800
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Business Financial Publishing No refund for a subscription Washington District of Columbia
I have been contacting the company to get a refund. The offer was a trial offer and their offer stated I could cancel at anytime. I canceled after the first issue because it was garbage, the worst advice I have ever seen or had.
This has been going on now for four months. I keep calling and they tell me the refund is being processed and I should have my check in a few days. I have made over a dozen calls and even spoke to the owner Ian Wyatt.
This company is a rip off.
Gallagher
Saint Petersburg, Florida
U.S.A.
This has been going on now for four months. I keep calling and they tell me the refund is being processed and I should have my check in a few days. I have made over a dozen calls and even spoke to the owner Ian Wyatt.
This company is a rip off.
Gallagher
Saint Petersburg, Florida
U.S.A.
1 Updates & Rebuttals
Business Financial Publishing
Washington,District of Columbia,
U.S.A.
Business Financial Publishing is committed to 100% subscriber satisfaction
#2UPDATE Employee
Mon, June 02, 2008
Business Financial Publishing is committed to 100% subscriber satisfaction -- whether that satisfaction is from the content and customer service for current readers or in quick refunds for subscribers who wish to cancel their subscription. Our customer service hours are 9:30 a.m. to 5:00 p.m., Eastern Time, Monday through Friday. Subscribers can contact us toll-free at 1-866-447-8625. We process all cancellations and refunds on the day that we are contacted. We send those refunds through our credit card processor in batch that evening and from there the request to credit the subscriber's credit card account is forwarded to the subscriber's credit card issuer. All refunds are issued in the form of a credit to the credit card account the subscriber used to sign up for our service. We do not cut a check to subscribers for refunds. We have made every attempt to find within our records a subscriber person who lodged this complaint for the time frame mentioned. However, after exhaustive research by our customer service manager and me, we are unable to locate ever having had any such subscriber. If the unsatisfactory refund situation continues for this reader, he can contact me directly at 202-420-7802 and I will personally work with our customer service manager to ensure that this situation is resolved to the subscriber's satisfaction. Lee Campbell Director of Products & Marketing Business Financial Publishing
