- Report: #1404803
Complaint Review: Buy From Us - Internet
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Buy From Us
Internet, USA
Phone:
(34)952533512
Web:
www.buyfromus.es
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Buy From Us Stuart Blint Laptop refurbisher in South Spain deliberately destroys computer hard drive in fit of anger Frigliana, Spain Internet
In June 2017 initially via Internet, I bought a refurbished Dell Model E6410 laptop computer from Buy From Us (buyfromus.es) located in Frigliana, Costa del Sol, Spain for €300 cash with a 90-day guarantee.
I had problems and invoked the guarantee.
On 21 September 2017 in the coastal city of Nerja, close to Frigliana, Buy From Us principal, Stuart Blint, in a sudden fit of temper picked up and slammed my Dell laptop down on a metal table in an outdoor cafe.
The next day by e-mail, Mr. Blint apologised for his behavior. He told me all my data on my hard drive he installed from a previously dead laptop was absolutely gone, non-discoverable as a direct result of his temper tantrum.
Full stop!!
Stuart Blint and his Internet company, buyfromus.es., refused to provide me a full €300 refund I demanded. And offered nothing but a new, clean hard drive in the damaged laptop along with a new battery I did not order!
Or, Buy From Us through another Stuart Blint e-mail he sent during the first week of October, offered to buy back the now broken Dell laptop for €150.
I refused, calling this offer a "profound insult."
I write this complaint on 7 October 2017.
Buy From Us and Stuart Blint killed more than 11 years of recorded images (I am a professional photo-journalist and hundreds of documents etc.), retains my €300 plus my now defunct or dead Dell E6410 allegedly "refurbished" laptop computer.
1 Updates & Rebuttals
Stuart
nerja,Andalusia / Malaga,
Spain
Wow, could you fabricate anything further
#2REBUTTAL Owner of company
Tue, January 15, 2019
I, Stuart Blint did in a fit of temper, break this user's hard drive. As a business we offered a replacement hard drive and as a compliments a new battery, this customer has complained about the battery that came with his unit.
His data, which we had retrieved from 3 old hard drives the customer provided, we made available for him via the internet, still available until end of February 2019. The conversations regarding compensation NEVER happened.
Not an excuse for my temper, but 7th free support visit, to help user with software, not provided by us, just trying to help, until customer just asked too much. So he has a new disk, new battery and his data.
Can someone tell me what's he moaning about?
