Complaint Review: BWT Group LLC movewheels.com Russell Snow - Green Cove Springs Florida

I was in contact with this company to have them move my car from CO to MI in mid December 2017. I talked with a man named Russell Snow who was my only point of contact though this. Initially things were going well, he talked about a contract he sent over that I needed to sign to secure him as my contact to find me a carrier, he also explained how the process worked, saying $200 was due on a credit card when my car was picked up in CO, then the rest was due preferably in cash when my car was delivered in MI, a price was put in place and that was it, this conversation happened in the morning on 12/18/2017. A few hours later Russell called me and said that the cost to move my vehicle was now $700, I explained to him I had only allotted $600 for this move, he gave me the run around with how it was close to Christmas and this was how much it was going to be, why they didn't initially quote me $700 i'm not sure. I was very stern and very precise when I told him I was going to look for other options, to throw away all of my information and I no longer needed his service, I even sent an e-mail to him confirming I was no longer in need of his service and he left me a voicemail saying the carrier he had in mind for me was full and it was too late, this conversation happened at 1:00pm on 12/18/2017. This is when things get bad, I woke up the next morning (6:00 am on 12/19/2017) to an e-mail saying the carrier was coming today. I sent Russell an e-mail saying there should be no carrier, we never agreed on a carrier and I had cancelled everything with this company yesterday (12/18/2017), he told me it was too late to cancel, now I would have to pay $95 - $200 in a cancellation fee for something I never asked for or agreed upon.

I had to call the carrier on the morning of 12/19/2017 and apologize to them on Russells behalf for wasting their time and booking something without the customers permission. What makes me the most upset with this company is that they did not do what I said, the actions they performed against me were illegal, they held on to my information when I said to delete it, then went ahead and scheduled me for something I did not ask for or agree upon, full well knowing I didn't want it thinking they could get some sort of money out of me. This company then harassed me with calls and e-mails and went behind my back and used my information to book a service I did not request. I have all the e-mails stating the exact time I cancelled all work with this company and the voicemail from Russell telling me the carrier was booked and I no longer had a spot (12/18/2017), and I have the e-mails from the next day (12/19/2017) when he booked a carrier without my permission using my information and under my name.

Not only was this carrier booked illegally, it was booked and the payment process was completely different from the one Russell had initially explained to me, isntead of them initially charging $200 to the credit card on file and me paying $395 upon delivery, this company was going to charge $75 initially and have me pay $520 in cash upon delivery, this is something Russell never ran by me. Russell was extremely rude and unprofessional, the actions he took when he used my information to book a carrier without my permission is illegal and the harassment I got from this company was unlike anything I have experienced before.