Morgan Company
Scurry,#2REBUTTAL Owner of company
Thu, February 02, 2017
The Morgan Company provided the owner with 2 contracts: 1) Concrete work for driveway and walkway and 2) dig a pond and spread dirt around driveway and walkway and around the rest of the property as determined with dirt available.
ONLY the contract for the walkway and driveway was signed and work initiated and completed per contract specifications. All work done to code.
The owner complained that dirt was not spread around the driveway and walkway. After explaining that the dirt to be spread was the dirt from his pond, and he refused to enter into the second contract for the pond work. It was explained that the Morgan Company would be happy to do the dirt work, but that the cost of the dirts and labor would be the resposnibility of the homewoner.
A complaint was filed with the BBB, and arbitration was offered. However, arbitration was refused by the homeowner.
The Morgan Company, at its own expense, placed the dirt around the walkway and driveway. The homeowner's wife stated she was pleased with the dirt work. The BBB, regarding Case # 91222173, reported that the Morgan Company had done everything possible to satisfy the homeowner's complaint.
In over 40 years of business, it is not reasonable to think that no complaints have ever been received. However, the Morgan Company works diligently to ensure the satisfaction of all its customers. We are a Member of the BBB with an A+ rating. We take this rating very seriously and the responsibility to all our custormers. It is because of our responsibility and the workmanship we offer is what allows us to continue to be in business for 45 years.