- Report: #559258
Complaint Review: Cafe Saporito - Seattle Coffee Direct - Evanston Illinois
Reported By:
libre1414 -
Eau Claire, Wisconsin, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cafe Saporito - Seattle Coffee Direct
P.O. Box 4004 Evanston, 60204 Illinois, United States of America
Phone:
877-797-8553
Web:
Categories:
Business Rating:
(0)
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Cafe Saporito - Seattle Coffee Direct Seattle Coffee Charged me $79 for a pound of coffee and a mug I did NOT order Evanston, Illinois
I accepted a trial offer for coffee and mugs online and paid $20 for the offer. The following day, I was charged $79 for a "regular" delivery of coffee. I called the company to cancel and returned the package by UPS, paying for the return myself. I never received the promised $79 return. About six or eight months later, I received another package and was charged $79. I called again, was told I had indeed canceled and was told to put the package back in the mail, saying"RETURN TO SENDER". About a week later, I received yet another delivery and was charged another $79. I called again and was told this time to keep the package (12oz of coffee and an isotherm mug!). I was also told that my bank account would receive a refund for TWICE $79. I received an e-mail confirming this (I have a copy of it). Needless to say that I never saw any refund.
Now, my credit card has been used fraudulently, out east. I am not sure how this was possible but my bank declined to pay. They also canceled my debit card, which is good in a way because Cafe Saporito will not be able to charge me again. It might also be bad in case they intended to refund my $158, which was probably never going to happen.
I see many complaints about this company and do not understand how they can stay in business!
