Crzaynotion
Humble,#2Consumer Suggestion
Sun, April 27, 2008
So , NOW you want to "help" after 5 months of dodging, incompetence, and refusing to speak with me..... It is only after I engage counsel and share photography with the media of your serial habits of willfull misrepresentation IN MULTIPLE STATES that all of sudden you want to talk. The information gathering is over. The chance to resolve this without the Texas Attorney General, The Federal Trade Commission, and every network outlet I can send copies of this story along with photographic evidence is over. Your " supervisor" Martin was so arrogant, I hope he spends jail time along with others who have knowingly engadged or colluded in consumer fraud activities. See you in court, ......... and the press. PS I called and asked politely who to send questions from the Media to and was told Martin would be representing your company in all media matters........ Upon your employees advice in customer service I will forward his name to all interested parties to be initial contact for all camera or recorded conversations....... Legal documentation is on its way to your agent of record in L.A.
Cal Spas Corporate Warranty Department
Pomona,#3UPDATE Employee
Sat, April 26, 2008
Please be advised the listed complaint is being reviewed by Cal Spas warranty review board. Cal Spas values its customers and their opinions aswell as manufacturing safe prducts, the warranty review board would like to contact you directly to resolve this issue regarding its products. Cal Spas would like to asists in fully resolving this and would like the opportunity to correct the issue. A Cal Spas management representative will call to resolve if you can provide us with your contact info or, email your contact info to [email protected] to put closure to this. Without providing your contact info by emailing or calling Cal Spas we cannot asisst you further. Thank you, for making Cal Spas Customer Care aware of the complaint and hope that this will come to a satisfactory resolution for all parties involved. Respectfully, Cal Spas Customer Care Warranty Review Board Phone: 1-800-CAL-Spas
Cal Spas Corporate Warranty Department
Pomona,#4UPDATE Employee
Sat, April 26, 2008
Please be advised the listed complaint is being reviewed by Cal Spas warranty review board. Cal Spas values its customers and their opinions aswell as manufacturing safe prducts, the warranty review board would like to contact you directly to resolve this issue regarding its products. Cal Spas would like to asists in fully resolving this and would like the opportunity to correct the issue. A Cal Spas management representative will call to resolve if you can provide us with your contact info or, email your contact info to [email protected] to put closure to this. Without providing your contact info by emailing or calling Cal Spas we cannot asisst you further. Thank you, for making Cal Spas Customer Care aware of the complaint and hope that this will come to a satisfactory resolution for all parties involved. Respectfully, Cal Spas Customer Care Warranty Review Board Phone: 1-800-CAL-Spas
Cal Spas Corporate Warranty Department
Pomona,#5UPDATE Employee
Sat, April 26, 2008
Please be advised the listed complaint is being reviewed by Cal Spas warranty review board. Cal Spas values its customers and their opinions aswell as manufacturing safe prducts, the warranty review board would like to contact you directly to resolve this issue regarding its products. Cal Spas would like to asists in fully resolving this and would like the opportunity to correct the issue. A Cal Spas management representative will call to resolve if you can provide us with your contact info or, email your contact info to [email protected] to put closure to this. Without providing your contact info by emailing or calling Cal Spas we cannot asisst you further. Thank you, for making Cal Spas Customer Care aware of the complaint and hope that this will come to a satisfactory resolution for all parties involved. Respectfully, Cal Spas Customer Care Warranty Review Board Phone: 1-800-CAL-Spas
Crzaynotion
Humble,#6Author of original report
Wed, March 05, 2008
The garbage continues. THE company to help "resolve this" knowingly and intentionally mismarked and falsely represented the nature of the replacement goods to get the items shipped. They scrathed off the LP logo and wrote NG AGAIN on the appliance and then shipped it. This has exposed my family to additional risks as the new oven immediately started leaking flammable gas into our backyard. They have a reckless disregard for their products safety or the safety of the customers and community these customres live in. They lie and dodge. The products they have sent me do not work, they dodge phones, and have left me with no choice but to press for full legal action against them, They negligently misrepresent thier goods to make sales..........
Crzaynotion
Humble,#7Author of original report
Mon, November 19, 2007
Thanks for the "heart felt response" EXACTLY HOW MANY CALLS to Cal Spas before you help? huh? we are well past 20 calls between me and the dealer to CAL SPAS and the equipment still does not work. The pizza oven sealed shut when turned on and the cooking item incinerated because you designed a door that is not resistant to heat and therefore will not open once the oven is hot. Exactly how much education do you need to work in "engineering for Cal Spas?" The grill has infareds that do not work DESPITE several phone calls to Engineering to fix it from the dealer. Your products are not as advertised, they are beyond reasonable expectations in time of delivery and your advertisements misrepresent the quality of what you sell. The half hearted "give us a call" rebutall is shameful!! I have gotten better service from cable companies and cell phone providers than your service department. Beyond this website.. everyone I know and everyone I can reach thru any media will know my story and your "concern" for good and service. The photos and documentation will be retained in the event I choose to exercise legal response to your negligence as I see it. Your response was an insult to what this website tries to solve. it was a form letter that at very best was patronizing!
Customer Care Supervisor
Pomona,#8UPDATE Employee
Sun, November 18, 2007
Thank you for choosing Cal Flame products for your home resort needs. We apologize that you had experienced any delivery problems with your products and we would like to help resolve all outstanding issues for you. If your selling dealer was unable to assist, Cal Spas will certainly like to investigate the delivery delays and take care of any delivery "mistakes" that may have occured. Please e-mail [email protected] with the details of your order , pictures, and any other information that pertains to your case. Cal Spas will help resolve all outstanding issues and expedite the correct products out if neccessary. You may also contact Cal Spas Customer Care at 800-225-7727.
Customer Care Supervisor
Pomona,#9UPDATE Employee
Sun, November 18, 2007
Thank you for choosing Cal Flame products for your home resort needs. We apologize that you had experienced any delivery problems with your products and we would like to help resolve all outstanding issues for you. If your selling dealer was unable to assist, Cal Spas will certainly like to investigate the delivery delays and take care of any delivery "mistakes" that may have occured. Please e-mail [email protected] with the details of your order , pictures, and any other information that pertains to your case. Cal Spas will help resolve all outstanding issues and expedite the correct products out if neccessary. You may also contact Cal Spas Customer Care at 800-225-7727.
Customer Care Supervisor
Pomona,#10UPDATE Employee
Sun, November 18, 2007
Thank you for choosing Cal Flame products for your home resort needs. We apologize that you had experienced any delivery problems with your products and we would like to help resolve all outstanding issues for you. If your selling dealer was unable to assist, Cal Spas will certainly like to investigate the delivery delays and take care of any delivery "mistakes" that may have occured. Please e-mail [email protected] with the details of your order , pictures, and any other information that pertains to your case. Cal Spas will help resolve all outstanding issues and expedite the correct products out if neccessary. You may also contact Cal Spas Customer Care at 800-225-7727.
Customer Care Supervisor
Pomona,#11UPDATE Employee
Sun, November 18, 2007
Thank you for choosing Cal Flame products for your home resort needs. We apologize that you had experienced any delivery problems with your products and we would like to help resolve all outstanding issues for you. If your selling dealer was unable to assist, Cal Spas will certainly like to investigate the delivery delays and take care of any delivery "mistakes" that may have occured. Please e-mail [email protected] with the details of your order , pictures, and any other information that pertains to your case. Cal Spas will help resolve all outstanding issues and expedite the correct products out if neccessary. You may also contact Cal Spas Customer Care at 800-225-7727.
Crzaynotion
Humble,#12Author of original report
Wed, October 31, 2007
Well the games continue. first we find out they sent us a propane grill where the word PROPANE on the UD sectionof the serial number has been cratched off, then they only halfway convert it to Natural gas causing a risk of gas leak and explosion from it. Now, they have in sequence 1. shipeed the conversion part to a different company 2. ship a conversion part that does not fit our grill 3. "forgot and misplaced the records of the first two shipment attempts" 4. After threat anf action towards lawsuit sent it to the local dealer but get this nonsense,.,.,,,, sent it COD!!!!!!!! Please for mercy!!! this company is selling products that can be of serios risk of bodily harm, and playing games with the correction of mistakes. There is no choice left but to involve every press outlet and legal route I can exhaust. A company should not be generating a quarter billionin sales by engaing in these kind of business practices......