Shawna
Spokane,#2Consumer Comment
Tue, January 17, 2006
Unfortunately regardless of wether or not you felt your customers were unable to be pleased your extemely unprofessional response to their report was represenative of how you do seem to treat your customers. Why should any potential customer give you the benefit of the doubt, (David) when you reply to something like this in the manner in which you did? I sell spas in the business too and I used to be as "hot tempered" as you are and it got me no where. If anything I had to make excuses for my behavior, apologize on a pretty consistent basis for things that are just part of life. Accidents happen, not every sale/delivery or job goes off without a hitch all the time but everyone deserves respect. I do not beleive that your customers once "called you out" in their e-mails, they did not call names, or make what they felt were false accusations. They were frustrated and this is an outlet for people to vent through when they feel they have been wronged by an establishment. In the future instead of putting more time into "responding negatively" to a consumers complaint why not try and resolve it quickly when it is first mentioned to keep all parties involved happy and so you do look like the "good guys" you profess to be!?
David
Edmonds,#3UPDATE Employee
Thu, March 10, 2005
I apologise to readers on this website that feel my response was insensitive. My point was that in some rare cases a customer will feel unreasonably treated and will use exaggerated terms to make their position stronger. I was hoping to illustrate this tendency by my overly sarcastic response to an unreasonable complaint leveled on a very fine family owned business that we are all proud to represent. We value every customer that we meet and we never forget that our customers keep us up and running. We have thousands of satisfied customers that refer their friends and families to us every year. It is very difficult to read comments that paint us as liars and nut jobs and uncaring, money hungry sharks without feeling set upon. Every person the customer singles out in their report are fine, good people with great moral code. The original report was not representative of our business or how we treat our clients. My response was meant to be as "over the top" as the complaint.
Jan
CHARLOTTE,#4Consumer Suggestion
Sat, February 26, 2005
No one knows the full truth behind the reports we read here. But one can get a pretty good idea of who's telling the truth. The manager's rebuttal is most unprofessional. His flip and condescending post certainly made up my mind - I would never do business with Cal Ventures after reading this, and hope no one else is desperate enough to. When the highest you can go is an attitude like David's, let that be your guide in whether you want to deal with such a company. David must have been so proud of his witty post when finishing. I imagine the whole shop got a big laugh out of it. David, the joke is on you. Consumers aren't laughing.
David
Edmonds,#5UPDATE Employee
Fri, February 25, 2005
Customers never lie... Everything these customers are saying is true because customers never lie. All of our employees are hired under the direct supervision of Satan himself. Not only do we sell spas with cracks in a panel but we harass and scream at our customers for no reason! We must all be unhinged. We're all mental defects with psychotic tendancies. But wait! In the last eleven years we have served over 9000 customers, half of which have purchased spas. Many have purchased stoves like these customers. (Since they didn't complain about it on Ripoff Report we must assume the stove is OK.) I only saw three complaints here about our company.We aren't perfect but we work very hard to achieve high marks in customer service. We try our best, always, to treat our customers as we would like to be treated. These customer's were just plain unreasonable. They bought a floor model that was sold cosmetically "as-is" though we tried to reschedule our service department to facilitate a quick repair(remove two screws, replace panel,replace two screws - about ten minutes) and get the customers happy. We had to order a NEW cover for them and the cover they got was a loaner. The skimmer basket was another cosmetic part that in no way affected the appearance or function of the spa. The wiring problem was found to be caused by the customer mis-wiring the breaker. Finally, this was not a Cal Spa but another brand we used to carry. We tried to step up for these people but nothing we did was good enough or fast enough. We don't lie. We don't cheat. We don't steal. Our sales manager in Arlington never told these customers that installing a spa and stove would be $500.00 as our install prices ARE CLEARLY MARKED and the spa install was free. I could go on but right now I really need to beat my kids, lie to my wife, kick my dog and throw my grandmother down a flight of stairs. Anything for the sale...