- Report: #753531
Complaint Review: Calypso Cay Resort - Kissimmee Florida
Reported By:
Laura -
Dardanelle, Arkansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Calypso Cay Resort
5001 Calypso Cay Way Kissimmee, 34746 Florida, United States of America
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Calypso Cay Resort rude, filthy room, no a/c, broken phone, hole in wall, hair all over bathroom, missing or broken bathtub fixtures, clothing left behind not returned. Kissimmee, Florida
We stayed at Calypso Cay resort, for three days two nights. the pictures and advertisements, as well as speaking to them seemed like a great place. First when we asked for towels, we were told we didnt need any, we didnt use the ones in our rooms so we cant have any more towels. then our phones were broke, then we were told to come and get our own blankets, a/c broke and they wouldnt fix it! hole in wall by window, a/c was very dirty, floor stained up and dirt balls against wall and under bed. left clothes upon check out, and when we went back in to get them they were already gone, and they told us they dont have anything in lost and found that is the description of my clothes! It was a total trip from hell! Our first family vacation, and we took my Mother in Law with us: she has brain tumors and wanted to spend all the time with the kids as possible, this could be her last trip and it was like this!! Totally stressed by the whole thing, and now its been a month I have been promised a full refund of the trip! And I am still fighting with them and getting the run around on getting my refund! The total trip was $657.00, just for Orlando. That is the amount of refund I am expecting back, I have voice mail stating this and I have pictures of the room to back me up, also kept all travel e-mails from them.
2 Updates & Rebuttals
mr rik
miami,Florida,
USA
It's time
#2Consumer Comment
Sun, July 31, 2011
to call up the credit card company, file a dispute, and let them fight it out for you.
72834
DARDANELLE,Arkansas,
United States of America
refund then retake!!
#3Author of original report
Sun, July 31, 2011
They posted me a refund of $99.44 to my husbands credit card that is like $500.00 short!! then they take it back off his card screwing up his account! Then post a $100.00 to my credit card and say they owe us no more money! I am looking for other people that has had issues with country inn and suites, for a class action law suit! I have had enough of big businesses taking advantage because they dont think we will fight back for what is legally and morally right! They owe me a full refund and I want it now!!
